iPhone 13 Pro not charging when connected to cable

Since purchasing an iPhone 13 Pro new back in December 2021, I rarely used a cable to charge my iPhone 13 except when driving. I mostly wireless charge the phone. Until recently, I primarily used the cable to backup monthly my phone to the computer. Now connecting with a cable, I can't charge or back up the phone.


Wireless charging still works and now I backup my iPhone over WiFi and the phone functions flawlessly otherwise. I've tried different cables and charging blocks with no success. There's no damage to the phone and it's never been near water.


I've read online where sometimes the charging/mother board inside the iPhone can become defective. If I take the phone to a Genius Bar inside an Apple Store I'm assuming they can isolate the issue. If it is a board is that something the Genius Bar would normally have in stock and how long would it take to repair/replace?


Has anybody gone this route? TIA

iPhone 13 Pro

Posted on Mar 6, 2025 8:20 AM

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Posted on Mar 6, 2025 8:45 AM

Well, the charger is a chip (specifically, a U2/Tristar), not a board, and Apple does not do field repairs other than screen and battery replacement; instead they replace the phone and send yours back for refurbishing. Staffing stores with technicians capable of microsoldering is not economically justifiable.


They can do a diagnosis remotely if you install the Apple Support app.


Going further, if it was the chip I don’t think it would charge wirelessly, either, and failure of the chip would not prevent syncing and backing up so most likely charger circuit failure is not the cause of the issue.


Have you tried cleaning the Lightning port? You need a bright light, a toothpick and optionally a magnifying glass to inspect it. Accumulated cruft in the port is a common cause of failure to connect.

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Mar 6, 2025 8:45 AM in response to lawrencej

Well, the charger is a chip (specifically, a U2/Tristar), not a board, and Apple does not do field repairs other than screen and battery replacement; instead they replace the phone and send yours back for refurbishing. Staffing stores with technicians capable of microsoldering is not economically justifiable.


They can do a diagnosis remotely if you install the Apple Support app.


Going further, if it was the chip I don’t think it would charge wirelessly, either, and failure of the chip would not prevent syncing and backing up so most likely charger circuit failure is not the cause of the issue.


Have you tried cleaning the Lightning port? You need a bright light, a toothpick and optionally a magnifying glass to inspect it. Accumulated cruft in the port is a common cause of failure to connect.

Mar 6, 2025 1:35 PM in response to Lawrence Finch

THANK YOU. I used a toothpick and got quite a bit of lint buildup out of the lightning port. I've been hesitant in the past to stick anything down the port wanting to avoid damaging it, so I've only ever blown air into it.

Anyways, with the lint now removed I've connected the phone to two different cables and it is now charging. I even cleaned the other smaller openings on either side of the lightning port.

Thank you for the thorough explanation.

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iPhone 13 Pro not charging when connected to cable

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