'Error Downloading Video' issue on Mac on playing imported iPhone files

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'Error Downloading Video' issue on Mac on playing imported iPhone files

I imported my videos from my iphone before getting it stolen. Now my mac holds the photos and memories that my old iphone had. Some of the imported videos never had this problem before but when trying to play the video an error message pops up "Error Downloading Video An error occurred while loading a higher-quality version of this video. Please try again later." whenever i try to duplicate it or anything it says the the file cannot be loaded, so are these photos and memories just gone? If there are any fix please help me, thank you so much in advance I really need those photos and videos back.

[Re-Titled by Moderator]

MacBook Air 13″

Posted on Mar 6, 2025 8:29 AM

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Answer 1

Mar 7, 2025 7:53 AM in response to dustcloudy

I'm not quite sure what you mean by "imported my videos from my iphone." Did you use iCloud, or some other method?

In Photos there may be several versions of pictures and videos, like thumbnails, previews, poster frames, etc, that are connected by the Photos database. If you didn't use iCloud to synchronize your Photos Library, then you may not have gotten all the parts. It sounds like your Mac Photos can't find the original full-sized file. If you have iCloud Photos turned on, then you may be able to find these videos at iCloud.com. You should also search your Mac for all videos, or anything with a ".mov" extension, to see if you can find the original file. Unfortunately, it's very possible that you got only the thumbnails of these videos.

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'Error Downloading Video' issue on Mac on playing imported iPhone files

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