I see there were previous questions regarding this issue but no solid answer! We have an autistic non verbal son who uses this app everyday and recently the tv/movie icons stopped showing up!! He’s so angry he’s resorted to chucking the IPad!!! Need help!! We’ve done all the restart IPad, delete and reinstall app and nothing is working!
iPad mini (6th generation)
Apple TV can refer to the device, the app or even the streaming service. So it's always a good idea to specify what you are referring to.
The posters / images for TV shows and movies in the Apple TV app load from the internet. There is no control over them directly. If there's an issue with the connection it may take them a moment to load, or they might be unable to load entirely.
Check the wi-fi connection of whatever device the Apple TV app is being accessed on.
Also, some times there may be issues that you cannot control and as such there's not much that can be done but wait for them to be resolved and load again.
What icons exactly?
"tv/movie" is a bit generic and vague. There's tons of apps and services that offer TV shows and movies for streaming.
Are you referring to the TV app?
Are you referring to Youtube? Netflix? Amazon Prime? Disney+?
What exactly?
What exactly have you tried to get them back?
Have you looked in the App Library?
click here ➜ Find and use your apps in App Library on iPad - Apple Support
Sorry I was under the impression this discussion was for Apple TV therefore the Apple TV app, and I was referring to the picture icons for tv shows and movies that he needs to see as he cannot read! As I had stated we tried doing hard reset on IPad and deleting the Apple TV app and reinstalling to no avail! It also reduced the amount of movies he is able to have downloaded? He has 256 GB with 197 available so space is not an issue!
If you have any suggestions I would greatly appreciate them! Thank you!
Tv/movie icons are not showing up!
