Resolution for unauthorized Apple transactions from bank account

Ahmadgawom wrote:

How do i contact with financial provider.

And how do i complain on apple.com they get varification about subscription but i didn't do any of these

Any purchase or subscription on your device is done by double clicking the side button with the amount showing on the screen followed by verification with FaceID/TouchID or Passcode. They received the verification for the purchase, so the question you need to ask is:

• Who else has the Passcode to my device? Change your Passcode
• Who knows my Apple Account Password? Change your Password
• What is the purchase for? This can be viewed in your Purchase History:

View your purchase history for the App Store and other Apple media services - Apple Support

With that information you should have a better idea how their charges occurred. If you have the app on your device, then that would be a huge clue that the purchase was made on your device. A free trial could have been started a month ago that would become a subscription if not cancelled at least 24 hours before the trial period ended, and the purchase you would see today would have been due to the authorized verification back when the free trial started.

If you do not the charge in your Purchase History, then it may mean your card has been compromised. If you have other devices that are signed into your account that you do not recognize, then it may be that your Apple Account has been compromised. Review the devices logged into your account by going to Settings > [name on top], and scroll to the bottom to view the devices logged into your account. If it appears your account has been compromised, then review the support article here:

If you think your Apple Account has been compromised - Apple Support

There is a lot of information that has not been provided and the resolution will depend on what you have determined has happened.

You’ll call or go into your bank to dispute these charges and have a new bank card issued because someone got ahold of your bank information, but it wasn’t through Apple.

Here are the four usual reasons, and what to do about each: Billed, but you didn’t buy? - Apple Community

This is probably case 3️⃣ — payment fraud. Contact your financial provider.

Right and if you don’t see the purchases under your Apple ID or because of the other reasons in the link MrHoffman shared that means someone stole your bank account or bank card info. Your bank is the one who handles fraudulent charge issues.

Ahmadgawom wrote:

How do i contact with financial provider.

Look at your statement from your credit or debit card. There’ll be contact info included there. Use it.

And how do i complain on apple.com they get varification about subscription but i didn't do any of these

You don’t contact Apple. The payment provider will contact them.

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