Why is my iPad connected to the hotspot but not working?

it says that the ipad is already connected to the hotspot but somehow i cant use the internet such as tiktok, youtube and so on


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iPad Air, iPadOS 18

Posted on Mar 10, 2025 3:45 AM

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Mar 10, 2025 4:34 AM in response to bulan25

WiFi/Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When problems occur, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.


You can verify your DHCP-assigned IP Address from settings:

Settings > WiFi > [Your WiFi Network / SSID] - tap the blue “i” icon - [IPv4 Address] IP Address



If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for the WiFi network/hotspot to which you are attempting to connect. The resolution is usually simple; if installed, you may need to temporarily disable or remove the Security App and/or VPN.


If you continue to have difficulties, check to see if your iPad is using the WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi or a personal hotspot connection; if enabled, Private Addressing can cause issues if specific MAC addresses are expected. You may need to disable this feature - and can be enabled or disabled for each individual network.

Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support


Another potential area for connection difficulties is Apple's Private Relay service - which, in some circumstances, doesn't work well with some network connections and may have to be disabled:

Settings > [Your Name / Apple Account] > iCloud > [iCloud+ Features] Private Relay > Private Relay - set to OFF


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Why is my iPad connected to the hotspot but not working?

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