How do I fix remote pairing issues on Apple TV

Question

Slyr Author

Level 1

8 points

How do I fix remote pairing issues on Apple TV

Hi,

The system is booting up well, but I can't pair with the remote. Only reacts to MENU+TV button restart.

It is standing on the first screen: touch the surface and pair with you remote.

I have other ATV

Errors from XCode console

Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: [APSXPCService] Sending 'connect' to com.apple.airplay.receiver.mediaremote.services Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Error>: 2025-03-05 02:50:17.587166 AM Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Error>: [APSXPCService] ### Connect to com.apple.airplay.receiver.mediaremote.services: connection error (connection invalid): Connection invalid Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: 2025-03-05 02:50:17.588326 AM Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: [APSXPCService] Clearing connection to com.apple.airplay.receiver.mediaremote.services Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Error>: 2025-03-05 02:50:17.589844 AM Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Error>: [AirPlayError] apsxpc_clientSendCommandCreatingReply:621: got error -6753/0xFFFFE59F kConnectionErr Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Error>: 2025-03-05 02:50:17.591572 AM Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Error>: [AirPlayError] APSXPCClientSendCommandCreatingReply:656: got error -6753/0xFFFFE59F kConnectionErr Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: 2025-03-05 02:50:17.593532 AM Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: [APReceiverMediaRemoteXPCClient] ### mediaremoted: got 'APSXPCClientDisconnected-com.apple.airplay.receiver.mediaremote.services' notification. Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: 2025-03-05 02:50:17.595133 AM Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: [APReceiverMediaRemoteXPCClient] Client communication channels dictionary after comm channel closure: {} Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: 2025-03-05 02:50:17.626160 AM Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: [APSXPCService] Sending 'connect' to com.apple.airplay.receiver.mediaremote.services Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Error>: 2025-03-05 02:50:17.627841 AM Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Error>: [APSXPCService] ### Connect to com.apple.airplay.receiver.mediaremote.services: connection error (connection invalid): Connection invalid Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: 2025-03-05 02:50:17.629286 AM Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: [APReceiverMediaRemoteXPCClient] ### mediaremoted: got 'APSXPCClientDisconnected-com.apple.airplay.receiver.mediaremote.services' notification. Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: 2025-03-05 02:50:17.630677 AM Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: [APSXPCService] Clearing connection to com.apple.airplay.receiver.mediaremote.services Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Error>: 2025-03-05 02:50:17.632560 AM Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Error>: [AirPlayError] apsxpc_clientSendCommandCreatingReply:621: got error -6753/0xFFFFE59F kConnectionErr Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Error>: 2025-03-05 02:50:17.634035 AM Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Error>: [AirPlayError] APSXPCClientSendCommandCreatingReply:656: got error -6753/0xFFFFE59F kConnectionErr Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: 2025-03-05 02:50:17.635861 AM Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: [APReceiverMediaRemoteXPCClient] Client communication channels dictionary after comm channel closure: {} Mar 5 02:50:17 Apple-TV mediaremoted(CoreUtils)[30] <Notice>: 2025-03-05 02:50:17.842344 AM Mar 5 02:50:17 Apple-TV mediaserverd(AppleTimeSyncAudioClock)[29] <Notice>: 0xc9d083ef018d0000: added audio timestamps (6127680, 3325920000) from 0xc9d083ef018d0000.0 using time pair (138580000000, 3325920000). {260000000, 6240000} holdover NO

HD and I tried the remote working well!

I connected it to my iMac and I see these errors in Xcode console:

These repeated after some second.

Please don't tell me go to Apple service, it is out of warranty.

I need theoretical idea for system, what I need to change in the filesystem.

Any idea how to use launchctl?

Any idea how to send stop command from terminal?

[Re-Titled by Moderator]

Apple TV (1st generation)

Posted on Mar 10, 2025 8:47 AM

Reply

Answer 1

Urquhart1244

Level 10

144,382 points

Mar 10, 2025 11:08 AM in response to Slyr

What is your model remote?

Identify your Apple TV remote - Apple Support

What is your model Apple TV for which you wanted to pair?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support

What is its version system software?

The legacy models (A1469 or earlier) should use the legacy remote (A1294). The remote should be linked to the box to be functional.

Model A1625 or later should use the Siri Remote (any variant). Siri Remote (1st generation) is compatible with all versions tvOS (v9 or later). Siri Remote (2nd generation) is compatible with tvOS 14.5 or later. Siri Remote (3rd generation) is compatible with tvOS 15.4 or later. The current version is tvOS 18.3, and compatible with Apple TV model A1625 or later. The Siri Remote (any variant) should be paired with a box to be functional.

Reply

Answer 2

Urquhart1244

Level 10

144,382 points

Mar 10, 2025 1:50 PM in response to Slyr

[tvOS] 13.4.8

Well, there’s the reason. Apple recommends keeping the system software on your devices up-to-date for best support, fixes, features, etc. Update your Apple TV - Apple Support

If updating fails then please contact Apple Support. The jump from 13.x to 18.x may be too much for the updater. To solve that, Apple may ask you to bring in the unit for updating using methods that may not be available to users at home.