I keep trying to reset my Face ID and it either tells me to reposition my face in the frame or says my face isn’t in the frame when it is. Just started to not work yesterday. I did all the troubleshooting suggestions but to no avail. What gives?
iPhone 14 Pro Max, iOS 18
If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.
If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support
If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)
Make an appointment at the Genius Bar to have it diagnosed.
Genius Bar Reservation and Apple Support Options - Apple
If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.
If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support
If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)
Make an appointment at the Genius Bar to have it diagnosed.
Genius Bar Reservation and Apple Support Options - Apple
Thanks! I forgot that the camera had a front facing aspect as I was only cleaning the back of the phone. Phew! Everything works again. I appreciate your quick response.
Face ID reset not working
