My iPhone 11 Pro Max still perfect phone except a couple of months ago no longer zooms out to 0.5 wide angle and always starts camera with a 2X zoom on.
I see this is problems has been around for a few years so hopefully the problem has a fix?
[Re-Titled by Moderator]
iPhone 11 Pro Max, iOS 18
I would say you’ve got a hardware issue. Apple can do remote diagnostics. At this point, your other option is reset all settings on your iPhone. This in effect sets all settings back to factory defaults. Please follow this path,
iphone > Settings > General > scroll down > Transfer or Reset iPhone > Reset > Reset All Settings > enter passcode and confirm reset.
You can request Apple Support assistance. You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
I would say you’ve got a hardware issue. Apple can do remote diagnostics. At this point, your other option is reset all settings on your iPhone. This in effect sets all settings back to factory defaults. Please follow this path,
iphone > Settings > General > scroll down > Transfer or Reset iPhone > Reset > Reset All Settings > enter passcode and confirm reset.
You can request Apple Support assistance. You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
What iOS are you using?
What happens if you follow this path,
iPhone > Settings > Camera > Preserve Settings > disable every setting and restart your iPhone.
Does your iPhone zoom again? What lens does it start with now?
Your assessment is probably correct. Think camera module replacement runs around $200 USD.
You’re welcome and I hope you have a great weekend!
Hello Odi12,
With your camera on in Photo mode what happens if you take two fingers to adjust the picture size? Do you see a change in the ZOOMx number?
Thanks, are you using cinematic or portrait mode, or just plain Video and Photo mode?
Yes it changes the number upwards from 1X to 5X and anywhere in between. It wont go lower than 1X by pinching or any other method. As an aside, it won't change the 1X or 2X (depending on which it starts with upon opening camera) by tapping the button in the picture but it will if I roll the dial or use two fingers.
The camera does give me 0.5 X option when in slomo or time lapse option only.
Hello Jeff. I've got 18.3.1. I had assumed it was through those updates, along with very frustrating changes to various apps like the photos that the changes to the camera was just another let down!
Just waiting for restart. Only portrait zoom and Live were switched on.
Dang, no change I'm afraid.
Just to clarify...the title of my post which as amended by moderator is misleading...I have lost the ability to zoom out to below 1x (0.5X). The zoom from 1-5x works although it often starts on 2X
What mode are you in, just video or in photo or a custom mode, like cinematic or portrait?
Hi Jeff. The issue occurs in both video and photo mode.
Plain ..both plain.
Thank you Jeff, I suspect you’re correct. Phones of this age do go through a bit of abuse over time. Cheers
Why is my iPhone 11 Pro Max camera stuck on 2x zoom?
