My iPhone is locked to owner but the account shown is not mine
my iPhone SE 2 is locked to owner but the account in it is not my account and I don’t know the owner or the account, how can unlock it
iPhone XR, iOS 15
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
my iPhone SE 2 is locked to owner but the account in it is not my account and I don’t know the owner or the account, how can unlock it
iPhone XR, iOS 15
You can’t. Only the owner of the account used to lock it can remove the activation lock.
If you bought it used, return it and get your money back. It was not properly prepared for sale and may very well be stolen.
You can’t. Only the owner of the account used to lock it can remove the activation lock.
If you bought it used, return it and get your money back. It was not properly prepared for sale and may very well be stolen.
You cannot unlock it. Activation Lock is an anti-theft measure that you cannot bypass, and you have just told us that your phone is locked to someone else. The implication is clearly that you do not know the credentials required to unlock the phone.
If you are the original purchaser of this phone, bought it from Apple or an Apple Authorized Reseller, and have a receipt that clearly shows both your name and the phone’s serial number, you could submit an Activation Lock support request.
If this is a second-hand phone, don’t bother. Apple will not unlock the phone based on a “receipt” from a pawn shop, thrift store, electronic “marketplace”, or private seller.
Hello,
If you are the account holder of the phone, see this:
How to remove Activation Lock - Apple Support
Good luck.
My iPhone is locked to owner but the account shown is not mine