Why am I not receiving Apple Pay verification code for a new card?
I am not receiving my verification code to set up a new card. Can anyone help please?
[Re-Titled By Moderator]
iPhone 14, iOS 18
Question marked as
Apple is not a bank and cannot verify your identity. The code request is from your bank. You need to contact their support team and request they change your primary contact phone number.
Adding additional verification
“A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file.
A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch
app. For customer service or verification using an app, the issuer performs their own communication process.”
Card provisioning security overview - Apple Support (IN)