Could not add card to apple wallet

I have issues to add any card to my apple wallet on the iPhone

I tried every steps but still not working I contacted the bank and they blamed apple

I could add the credit card to Apple Watch easily

iPhone 13 Pro, iOS 18

Posted on Mar 13, 2025 12:05 AM

Reply
5 replies

Mar 13, 2025 5:46 AM in response to Ahmedelnkrashy

This is not an Apple issue, but rather a bank or Payment Network Operator issue. Apple provides the same set of information to all banks that are attempting to add a payment method. 


When a user adds a credit, debit or pre-paid card (including store cards) to Apple Wallet, Apple securely sends the card information, along with other information about the user’s account and device, to the card issuer or card issuer’s authorized service provider (usually the payment network). Using this information, the card issuer (or its service provider) determines whether to approve the user’s request to add the card to Apple Wallet.


Card provisioning security overview - Apple Support


The banks need to establish the security of your device and the ownership. Apple provides the following information. 


When you are adding a payment card like store, credit, debit, and prepaid cards to Apple Pay, information you provide about your card, and whether certain device settings are enabled may be sent to Apple in order to determine your eligibility to enable Apple Pay and its features. Your device may also evaluate device use patterns (for example, percent of time device is in motion, approximate number of calls per week) to help identify fraud. The information evaluated by your device is not shared with Apple in a way that can be linked to you.”


Apple literally does not know and cannot track any of the information back to you. The information your iPhone discloses to your bank would have to be shared by the bank to Apple. Even then, Apple can’t change the data your iPhone is reporting. 


Information may also be provided by Apple to those entities to enable Apple Pay, determine card eligibility, set up your card with Apple Pay, and to prevent fraud, including:


  • Your credit, debit, or prepaid card number
  • The name and billing address associated with your Apple Account
  • General information about your Apple Account activity (for example, whether you have a long history of transactions within iTunes)
  • Information about your device and, if using Apple Watch, the paired iOS device (for example, a device identifier, phone number, and the name and model, for both your Apple Watch and paired iOS device)
  • Location at the time you add your card (if you have Location Services enabled)
  • Account or device history of adding payment cards
  • Aggregated stats relating to the information from payment cards you’ve added or attempted to add to Apple Pay


Legal - Apple Pay & Privacy- Apple


Ask your bank if they are receiving data from the Payment Network Operator (Mastercard, Visa etc.)? 

Mar 16, 2025 2:43 AM in response to Ahmedelnkrashy

Did your bank say they are receiving data from the PNO? Did you even bother to read my post and ask just one bank the question? If not, I guess I’m wasting my time here.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support


Live Chat with an Apple Advisor in Messages

Mar 13, 2025 1:13 AM in response to Ahmedelnkrashy

Same as I did ( no watch tho). Only just got phone and same cards Lloyds and MBNA both working fine in Google Pay. Not a great way to start my IPhone journey. Reddit is full of posts about this and calling the card issuer does not solve the issue. Many are saying it has happened post iOS 18, but I am also seeing 2 year old posts about exactly same issue. Currently regretting my purchase.

Mar 13, 2025 5:56 AM in response to Diss-Ilyushin

I’ve been posting here regularly since iOS 14 and nothing has changed. Thinking it’s related to iOS 18, is just a reaction to the frustration caused by the customer’s bank.


The fact that Google Wallet adds a card is irrelevant. Cards in Google Wallet use different, less secure, methods. They use card emulation mostly, not tokenization. They also share your personal information, which Apple Pay does not do.


Please read my post above to the OP.

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Could not add card to apple wallet

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