iphone XR stuck on lock screen with limited control

when I tried to slide up my iphone it was completely stuck on my lock screen, so i tried to shut down my phone and it did pop up but when I tried to"slide to power off" it wouldn't allow me to do and stuck on the screen until I turned off my phone but to only go but to my lock screen yet again, however the time is still displaying in real time along with still responding to turning on my phone on the side that goes back to my lock screen. I tried tutorials to hard reset my iphone still had but to no avail, and when my keypad popped up I tried to type my passcode in but it also froze on me. Idk what else should i do.


iPhone XR, iOS 17

Posted on Mar 13, 2025 4:48 AM

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Question marked as Top-ranking reply

Posted on Mar 13, 2025 11:41 AM

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY for the first two buttons; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 

1 reply
Question marked as Top-ranking reply

Mar 13, 2025 11:41 AM in response to joesball

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY for the first two buttons; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 

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iphone XR stuck on lock screen with limited control

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