My mother recently passed away. I have tried every passcode i can think of and am now locked out. Is there anyway to find out the last sync to iCloud without access to her phone before it’s reset.
Would a genius be able to back it up or open it?
iPad, iPadOS 18
Sorry to hear of your loss. Unfortunately, if you have entered too many passcodes, the phone may be in a state where it is impossible to get back in without erasing and resetting the phone, wiping any data that is only on it.
Hopefully your mother was synchronizing data to iCloud and/or backing up data to iCloud. With the right legal documentation, Apple may be able to help you gain access to her Apple Account. If she, say, was using iCloud Photos, once you had access to her account you could log into https://www.icloud.com/ to see, and get, them. (With backups, the way you see what is in one is by restoring it to a device, wiping that device in the process.)
The following may be helpful:
How to request access to a deceased family member’s Apple Account - Apple Support
Sorry to hear of your loss. Unfortunately, if you have entered too many passcodes, the phone may be in a state where it is impossible to get back in without erasing and resetting the phone, wiping any data that is only on it.
Hopefully your mother was synchronizing data to iCloud and/or backing up data to iCloud. With the right legal documentation, Apple may be able to help you gain access to her Apple Account. If she, say, was using iCloud Photos, once you had access to her account you could log into https://www.icloud.com/ to see, and get, them. (With backups, the way you see what is in one is by restoring it to a device, wiping that device in the process.)
The following may be helpful:
How to request access to a deceased family member’s Apple Account - Apple Support
Sorry for your loss.
A backup cannot be made when it is locked. Apple can unlock it if you have the proper paperwork but it will be wiped with no data.
Sorry, there is no way to get to the data currently on the phone.
How to request access to a deceased family member’s Apple Account - Apple Support
iCloud backup for locked phone
