restarting issues on macbook pro 13" (2020)

hi guys! i'd like to ask about a frequent problem i've been facing lately on my mac.. which's, when i put my mac on sleep mode, then after an X delay i turn to run it, it will restart!! and sometimes even when the battery level still above 30/40% it may restart, and the black screen of a dead battery will shows up on the screen. and if i plug it, it start with the recent battery level (30/40%).

see forward to receive a concrete solution from your best experiences))

Best regards!


MacBook Pro 13″, macOS 15.3

Posted on Mar 14, 2025 10:40 PM

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5 replies

Mar 14, 2025 11:02 PM in response to Wheredlovego

"restarting issues on macbook pro 13" (2020): hi guys! i'd like to ask about a frequent problem i've been facing lately on my mac.. which's, when i put my mac on sleep mode, then after an X delay i turn to run it, it will restart!! and sometimes even when the battery level still above 30/40% it may restart, and the black screen of a dead battery will shows up on the screen. and if i plug it, it start with the recent battery level (30/40%).[...]"

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Troubleshooting a Mac in a Boot Loop:

Being continuous, it seems there is an error in the caches. So, refer to the following...

A. Boot in Safe Mode:

In Safe ModeLogin Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally, attempting another update install. For instructions, go here: How to Use Safe Mode on your Mac - Apple Support


B. Reset your SMC and your NVRAM:

(Applies to Intel-Basel Macs Only): Sometimes changes (i.e. Installations) are made to the system and then settings (i.e. Networking) become corrupted, technically. So, reset both on your Mac. So, reset the SMC and reset the NVRAM or PRAM. It might take three tries. to fix this. So, be certain you have the time to do so.

Start With This:


C. Re-Mount the Drive:

Boot into Recovery Mode (Intel or Silicon) . You need to click the “Mount’ button to proceed. So, select the drives, and then click "Mount" Try rebooting once more. If of no success, then click unmount button, and then the mount button. Try rebooting once more. It looks dulled-out. So, if you cannot click it, then click the First Aid button to fix this volume.

Mar 15, 2025 11:00 AM in response to Wheredlovego

restarting issues on macbook pro 13" (2020): […]what i notice is that the battery's energy keep swinging (it shows a low level at the beginning, then it flips to the recent level of before) NB : the battery cycle's 339 (normal state) thank you enough.

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You are welcome.


You Need to Get your Mac Serviced...

Contact Apple, and setup a Genius Bar Appointment or see an AASP (Apple Authorized Service Provider) in your local area.


A. Contact Apple Support:


And/Or...


B. Contact an AASP: 

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to replace the Mac's screen

Mar 15, 2025 3:48 AM in response to TheLittles

i'm hardly grateful for your collaboration)) when i tried to run the mac on safe mode, it went to an infinite boot loop! then, i've tried the first Aid hoping that it will fix the issue and also, i do have reset the Nvram to free my doubt.. unfortunately, none of those operations were effctive(

to sum'up, what i notice is that the battery's energy keep swinging (it shows a low level at the beginning, then it flips to the recent level of before)

NB : the battery cycle's 339 (normal state)


thank you enough.

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restarting issues on macbook pro 13" (2020)

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