How do I get a refund for a Duolingo subscription on iPhone?

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How do I get a refund for a Duolingo subscription on iPhone?

I recently started a free trial and I started using the app for 3 days , then I started to dislike the method of learning and stopped using it and forgot to cancel the free trial, Now Duolingo has charged me 69.99 for a yearly subscription, I’m very unhappy with this as I haven’t got any email or anything to remind me that I still have this ongoing and I would like a refund or I will escalate this, when I was trying to cancel it on the 2nd/3rd day I was searching everywhere on the app and couldn’t find it , I tried to contact support however there is no email or way I can contact them directly, terrible customer service, they should’ve at least sent me an email reminder . The money has just come out of my account today at 5am

[Re-Titled by Moderator]

iPhone 6 Plus

Posted on Mar 15, 2025 2:18 AM

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Answer 1

Top-ranking reply

Dah•veed

Level 9

66,595 points

Mar 15, 2025 2:23 AM in response to Morazdar

Apple has never sent reminders that a subscription was about to renew.

Managing auto-renewing subscriptions -

If you want to cancel a subscription from Apple - Apple Support

You might need to scroll down to find the Cancel Subscription button.

Scroll further down the link for instructions for non-Apple devices.

Things about subscriptions;

⁃ Deleting an app does not cancel the subscription.

⁃ A trial subscription must be canceled more than 24 hours before the renewal date or it may renew.

⁃ If you have used a free trial subscription previously for an app, you will usually be charged immediately for a paid subscription if you download the free trial again.

⁃ Many subscriptions are set to renew automatically until you cancel them.

⁃ If you see multiple subscription offers, as long as you don’t select one, the subscription shouldn’t renew.

⁃ If you don’t see Cancel Subscription, the subscription is canceled and won't renew.

⁃ An expiration date means the current subscription has been canceled but is available to use until that date.

⁃ Use Resubscribe/Renew if you change your mind about canceling the subscription.

About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support

If all else fails, check out Apple Subscription Support for articles and contact options;

https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23208

M1 Mac mini, macOS 15.3.1;  Watch, series 10 GPS-only, watchOS 11.3.1; iPhone 16, iOS 18.3.1; TV 4th Gen, tvOS 18.3; HomePods, audioOS 18.3 and Airport Express w/ Airplay 2

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How do I get a refund for a Duolingo subscription on iPhone?

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