Face. ID failed to work after iOS update

Hello good afternoon, my iOS asked for update and my face I D stopped working, I try all the troubleshooting and even reset the phone but is still not working please I need help.

iPhone XS Max, iOS 18

Posted on Mar 17, 2025 5:15 AM

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2 replies

Mar 17, 2025 11:11 AM in response to rejoice279

Your Face ID not working after the iOS update is purely coincidental. Please review the following support articles.


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


Then if the above doesn't help, make a reservation at your nearest Apple Store's Genius Bar or an Apple Authorized Service Provider for service.


Genius Bar Reservation and Apple Support Options - Apple

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Face. ID failed to work after iOS update

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