How do I get a refund for an accidental app purchase on the App Store?

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Level 1

4 points

How do I get a refund for an accidental app purchase on the App Store?

Hi! I accidentally purchase and subscribed an app from apple store and then by that time may account linked on it so the payment has been push through and now it was officially deducted to may credit card. I already sent a request for a refund but the apple didn’t recognize my concern. And then when i was about to request again for a refund i can’t find my purchased app for eligible to refund. Anyone could help me? It cost a 4,000 pesos and it a huge amount for me.

[Edited by Moderator]

iPhone 12, iOS 18

Posted on Mar 17, 2025 9:32 PM

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Answer 1

Top-ranking reply

drake211

Level 5

5,841 points

Mar 17, 2025 9:46 PM in response to Sharaaaah

Hello,

You can request a refund for your accidental purchase using this guide: Request a refund for apps or content that you bought from Apple - Apple Support.

Keep in mind that all refund requests are reviewed by Apple, and not all requests are accepted.

I hope this helps!

-Drake

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Answer 2

drake211

Level 5

5,841 points

Mar 17, 2025 10:02 PM in response to Sharaaaah

Hello,

If you have already submitted an appeal for the first decision, and the appeal was denied, then the decision that has been made by Apple is final.

You can try reaching out to Apple Support, but it is not guaranteed that they will be able to help. https://getsupport.apple.com/

-Drake

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Answer 3

Sharaaaah Author

Level 1

4 points

Mar 17, 2025 9:56 PM in response to drake211

I already request a refund but the apple store declined it saying that the app i accidentally purchase was not eligible for refund then why? The day i accidentally purchase it i already reported in your office. But then it was declined. Then when I was about to request AGAIN for a REFUND given that the payment has been deducted in

my account I CAN’T SUBMIT A REQUEST BECAUSE THE PURCHASED PRODUCT DOESN’T APPEAR AS ELIGIBLE FOR REFUND TO PROCEED. What can i do?

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How do I get a refund for an accidental app purchase on the App Store?

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