Zoom not working with Photos, Maps or camera on iPhone 13 Pro

My iphone 13 pro wont let me zoom in on photos maps or on the camera if i restart my phone it will let me soom for about a half hour then goes back to not being able to zoom in


[Re-Titled by Moderator]

iPhone 13 Pro, iOS 18

Posted on Mar 18, 2025 2:41 AM

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Question marked as Top-ranking reply

Posted on Mar 18, 2025 7:04 AM

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support


Live Chat with an Apple Advisor in Messages

2 replies
Question marked as Top-ranking reply

Mar 18, 2025 7:04 AM in response to Mikeyderby2000

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations


Official Apple Support


Live Chat with an Apple Advisor in Messages

Mar 18, 2025 8:25 AM in response to Mikeyderby2000

To zoom in on a map from the info window in Photos, you have to double tap on the map-- are you doing that? Just pinching on the map doesn't work.


Have you checked Accessibility settings? There is a Zoom section that might have some accidentally activated items.


Have you tried a forced restart? 

Force restart iPhone - Apple Support

This is different from a simple Power Off, and it often fixes things…

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Zoom not working with Photos, Maps or camera on iPhone 13 Pro

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