MacBook Air Serial Number No Results

Question

Level 1

4 points

MacBook Air Serial Number No Results

Hello. I'm trying to find the specs for my old MacBook air, but when I enter it on the apple site, nothing.

Serial # C02*******J1

I'v tried booting it up but I get the folder with the ?. Yes, I went to the support site and went through all the directions. It still goes back to the ?.

I don't know what else to do. Does it have any value at all?

[Edited by Moderator]

Posted on Mar 18, 2025 9:52 AM

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Answer 1

KiltedTim

Level 10

228,192 points

Mar 18, 2025 10:00 AM in response to sabooth

There should be a model number on the bottom.

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Answer 2

KiltedTim

Level 10

228,192 points

Mar 19, 2025 4:38 PM in response to sabooth

That its not a MacBook Air. It is a 12" MacBook from 2017.

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Answer 3

Tesserax

Level 10

158,592 points

Mar 19, 2025 6:11 PM in response to sabooth

If the serial number does not show up here, then the laptop could be:

Refurbished or had its Logic Board replaced. For the latter, the serial number might not have been properly re-encoded, leading to it being missing or unrecognized. If you were able to boot it up to the macOS Desktop, you would be able to check it here: System Information > Hardware
If the MacBook was purchased from an unofficial source or reseller, it could be a counterfeit or unauthorized model that doesn't exist in Apple's database.

Ref:

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Answer 4

sabooth Author

Level 1

4 points

Mar 19, 2025 10:54 AM in response to KiltedTim

That doesn't really help. I tried and there are various versions of the model #A1534. What I don't understand is why the serial number doesn't work when I enter it on the Apple site. Makes no sense.

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MacBook Air Serial Number No Results

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