Everytime I try to take an ecg I get an error message saying ‘poor recording’. I’ve been through Apple support but no suggestions worked. Anyone else experience this? Put the watch on my husband’s wrist & it works fine so it isn’t the watch. I have tiny wrists but the hear rate app works fine & it records my sleep patterns too. Can anyone please help?
[Re-Titled by Moderator]
Apple Watch Series 10, watchOS 11
Since the watch can record an ECG on your husbands wrist, which also rules out a hardware issue, did you try to change your watch to your other wirst?
Also have a look at these recommendations:
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covid from: Take an ECG with the ECG app on Apple Watch - Apple Support
Of course, if the ECG feature has been one of the main reasons to buy the watch, you should return it within those 14 days, if you can't use this feature.
Can you visit an Apple Store or Authorised Reseller to try other Apple Watches and see, if the ECG might work for you on a different model?
I tried each wrist, I tried all the Apple suggestions, wiping the watch, washing & drying the back of it, resting my arm on a flat surface etc. nothing works. I e also spoken to Customer Support who sent me an email to attach my reading results but it could take a long while before they come back to me (Apple assistant words). Since this is the main reason I purchased the watch I fear I’m going to have to return it before my 14 day window expires.
Thank you - I guess it’s worth a try.
You're welcome 🙂
All the best!
Why does my Apple Watch show ECG 'Poor Recording'?
