There are various ways to go after this problem, and you're at the difficult size — too small to have IT, and with the problems that entails.
Sharing your own Apple Account is possible, but is decidedly not a good choice, not recommended, not supported, and can be a disaster waiting to happen.
I'd be looking to set up a shared email account, or maybe a customer relationship management system.
The CRM approach has the advantage of allowing everybody to access the customer info and to incoming mail, meaning vacations are automatic. It also means others can't accidentally or intentionally clobber your email accounts.
https://crm.org/crmland/what-is-a-crm
https://crm.org/crmland/open-source-crm
Most CRMs can be hosted, which gets you out of the business of managing most of the issues that can arise.
If you choose to share an email account, I'd likely create a task-specific Apple Account (or gmail or whatever), and share that. That avoids ceding full control to your Apple Account. You can both access the shared account.