I didnt know that i subcribe that apps and i didnt know when and they deducted on my account €39.99 i want to requedt a refund but i dont know how coz I cannot find when i can see the subscription
[Re-Titled by Moderator]
iPhone 14 Pro Max, iOS 18
You don't see it when viewing your Purchase History or Subscriptions because it was not one that was made with an in-app purchase or managed by Apple at all. What most likely happened is that you were directed to their website from a Social Media post or Website Advertisement for a free Astrological Reading. The free reading was actually a free trial for their service that became a subscription.
Since Apple is not involved, you will have to deal with that same website for a refund and to cancel the subscription. Look through your emails as this may have happened a month before the subscription charge started. They also have a page here describing how to cancel the subscription:
https://24hours.support-nebula.com/hc/en-us/articles/28900802305297-How-to-cancel-subscription
And their refund policy is available here:
https://24hours.support-nebula.com/hc/en-us/articles/28900464111505-How-to-receive-a-refund
If you are unsuccessful in getting a refund or cancelling your subscription, you will need to dispute the charges with your bank that issued your card.
You don't see it when viewing your Purchase History or Subscriptions because it was not one that was made with an in-app purchase or managed by Apple at all. What most likely happened is that you were directed to their website from a Social Media post or Website Advertisement for a free Astrological Reading. The free reading was actually a free trial for their service that became a subscription.
Since Apple is not involved, you will have to deal with that same website for a refund and to cancel the subscription. Look through your emails as this may have happened a month before the subscription charge started. They also have a page here describing how to cancel the subscription:
https://24hours.support-nebula.com/hc/en-us/articles/28900802305297-How-to-cancel-subscription
And their refund policy is available here:
https://24hours.support-nebula.com/hc/en-us/articles/28900464111505-How-to-receive-a-refund
If you are unsuccessful in getting a refund or cancelling your subscription, you will need to dispute the charges with your bank that issued your card.
How do I request a refund for an unauthorized subscription to Nebula app?
