How do I reset my MacBook Pro password?

Hi everyone! I have a little problem that I hope someone can help me fix.

I went to log into my computer today and when i typed my password and hit enter it just asked me for a name and password, i tried putting my username in but no letter appear and when i hit enter it goes back to the initial normal screen, and it all just repeated over and over. I am know trying to reset my password but it doesnt let me enter my email, all the letter I type appear as a box with an X inside and the “i”s seem like a space and “m”s like return, idk whats going on. i also cant put an @ symbol, it just appears as 2 as if i hadn’t pressed shift.

someone please help


[Re-Titled By Moderator]

MacBook Pro 14″, macOS 15.3

Posted on Mar 20, 2025 7:18 PM

Reply
1 reply

Mar 20, 2025 9:07 PM in response to VioletaLeonel

VioletaLeonel wrote:

Hi everyone! I have a little problem that I hope someone can help me fix.
I went to log into my computer today and when i typed my password and hit enter it just asked me for a name and password, i tried putting my username in but no letter appear and when i hit enter it goes back to the initial normal screen, and it all just repeated over and over. I am know trying to reset my password but it doesnt let me enter my email, all the letter I type appear as a box with an X inside and the “i”s seem like a space and “m”s like return, idk whats going on. i also cant put an @ symbol, it just appears as 2 as if i hadn’t pressed shift.
someone please help

[Re-Titled By Moderator]




If you forgot your Mac login password

https://support.apple.com/en-us/HT202860



Reset your Mac login password - Apple Support

Mac User Guide - Apple Support


If you can't reset your Mac login password

https://support.apple.com/en-us/HT212190



Try a safe boot Start up your Mac in safe mode - Apple Support 



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I reset my MacBook Pro password?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.