User profile for user: Lokeshs11
Lokeshs11 Author
User level: Level 1
4 points

Issue with Call Failure on My Device

Dear Apple Support Team,


I hope this message finds you well.


I am experiencing an issue with my device where calls are failing to connect. Despite multiple attempts, I am unable to make or receive calls successfully. I have tried restarting my device and ensuring that the network settings are correct, but the issue persists.


Could you please assist me in troubleshooting this problem? If you require any additional information, such as my device model or the version of iOS I am using, please let me know, and I will provide it promptly.


I would greatly appreciate your support in resolving this issue as soon as possible.


Thank you for your attention to this matter. I look forward to your response.

iPhone 13, iOS 18

Posted on Mar 20, 2025 11:43 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,978 points

Posted on Mar 20, 2025 11:50 PM

Let's troubleshoot step-by-step:


1. Check Signal Strength: Ensure you're in an area with strong cellular coverage. Weak signals can cause calls to fail.

2. Airplane Mode: Toggle Airplane Mode on and off. This can refresh your device's network connection.

3. Wi-Fi Calling: If enabled, try turning it off temporarily to see if it resolves the issue.

4. SIM Card: Remove and reinsert your SIM card. Sometimes, a loose or improperly seated SIM can cause connectivity problems.

5. Software Update: Make sure your device is running the latest software version. Updates often include fixes for bugs that might affect call functionality.

6. Carrier Settings Update: Check for carrier settings updates under Settings ➡️ General ➡️ About. If prompted, install the update.

7. Reset Network Settings: Go to Settings ➡️ General ➡️ Transfer or Reset ➡️ Reset ➡️ Reset Network Settings. This will erase saved Wi-Fi networks and passwords, so ensure you have them handy.

8. Contact Carrier: If none of the above works, reach out to your carrier to check for outages or issues with your account.


Axel F.

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Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,978 points

Mar 20, 2025 11:50 PM in response to Lokeshs11

Let's troubleshoot step-by-step:


1. Check Signal Strength: Ensure you're in an area with strong cellular coverage. Weak signals can cause calls to fail.

2. Airplane Mode: Toggle Airplane Mode on and off. This can refresh your device's network connection.

3. Wi-Fi Calling: If enabled, try turning it off temporarily to see if it resolves the issue.

4. SIM Card: Remove and reinsert your SIM card. Sometimes, a loose or improperly seated SIM can cause connectivity problems.

5. Software Update: Make sure your device is running the latest software version. Updates often include fixes for bugs that might affect call functionality.

6. Carrier Settings Update: Check for carrier settings updates under Settings ➡️ General ➡️ About. If prompted, install the update.

7. Reset Network Settings: Go to Settings ➡️ General ➡️ Transfer or Reset ➡️ Reset ➡️ Reset Network Settings. This will erase saved Wi-Fi networks and passwords, so ensure you have them handy.

8. Contact Carrier: If none of the above works, reach out to your carrier to check for outages or issues with your account.


Axel F.

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Issue with Call Failure on My Device

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