Fraudulent charge on my credit card and they want a week to give me my money back. That’s unacceptable. They won’t help me get my money back immediately. They told me I have to wait a week.
[Re-Titled by Moderator]
iPhone 16 Pro Max, 18
That's how refunds work. Once a credit has been approved by ANYONE, it takes a few days to a week (even longer in some cases) for the charge to reverse. No one can give you your money back instantly. So no, it's not poor customer service. It's how refunds work, regardless of who is issuing it. Additionally, if Apple approved the refund, the credit memo went your card issuer. It's up to them to refund you. If you want to complain to anyone, complain to your credit issuer.
On a final note, this is a user to user only forum, NOT Apple Support. Complaining here to other users is pointless.
That's how refunds work. Once a credit has been approved by ANYONE, it takes a few days to a week (even longer in some cases) for the charge to reverse. No one can give you your money back instantly. So no, it's not poor customer service. It's how refunds work, regardless of who is issuing it. Additionally, if Apple approved the refund, the credit memo went your card issuer. It's up to them to refund you. If you want to complain to anyone, complain to your credit issuer.
On a final note, this is a user to user only forum, NOT Apple Support. Complaining here to other users is pointless.
Zrme wrote:
Fraudulent charge on my credit card and they want a week to give me my money back. That’s unacceptable. They won’t help me get my money back immediately. They told me I have to wait a week.
[Re-Titled by Moderator]
There is NO financial institution that refunds your money right away, generally have to wait from 7 to 14 business days.
How do I get an immediate refund for a fraudulent charge?
