Damaged Front Screen, Back Camera and Flash not working

So I dropped my phone on the concrete sidewalk, my front screen is shattered with some signs of lcd damage but my back camera and flash are also not working. I assume a cable or something like that snapped which is why it’s not working. Unfortunately I don’t have apple care, if my screen is replaced I was wondering is the camera also going to be fixed? Or is that a different price. I know just the cracked screen is $379, but wondering if it’s gonna be more because of the camera not working. Would appreciate any guidance on whether the Genius Bar is the best plan here or anyone with a similar experience.

iPhone 15 Pro Max, iOS 18

Posted on Mar 22, 2025 5:47 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 22, 2025 5:50 PM

Muharafiq wrote:

So I dropped my phone on the concrete sidewalk, my front screen is shattered with some signs of lcd damage but my back camera and flash are also not working. I assume a cable or something like that snapped which is why it’s not working. Unfortunately I don’t have apple care, if my screen is replaced I was wondering is the camera also going to be fixed? Or is that a different price. I know just the cracked screen is $379, but wondering if it’s gonna be more because of the camera not working. Would appreciate any guidance on whether the Genius Bar is the best plan here or anyone with a similar experience.

We can't answer your question. Apple will have to run diagnostics when they start the repair. The fall may have damaged more than the screen and that could cost more to fix.


Yes, take your phone to the Genius Bar for repair. DO NOT let anyone other than Apple or an actual Apple Authorized Service Provider touch your phone. Letting anyone else touch your phone will mean it will have unauthorized parts, Apple won't touch the phone in the future if you need help and it's trade value will be reduced to ZERO.

1 reply
Question marked as Top-ranking reply

Mar 22, 2025 5:50 PM in response to Muharafiq

Muharafiq wrote:

So I dropped my phone on the concrete sidewalk, my front screen is shattered with some signs of lcd damage but my back camera and flash are also not working. I assume a cable or something like that snapped which is why it’s not working. Unfortunately I don’t have apple care, if my screen is replaced I was wondering is the camera also going to be fixed? Or is that a different price. I know just the cracked screen is $379, but wondering if it’s gonna be more because of the camera not working. Would appreciate any guidance on whether the Genius Bar is the best plan here or anyone with a similar experience.

We can't answer your question. Apple will have to run diagnostics when they start the repair. The fall may have damaged more than the screen and that could cost more to fix.


Yes, take your phone to the Genius Bar for repair. DO NOT let anyone other than Apple or an actual Apple Authorized Service Provider touch your phone. Letting anyone else touch your phone will mean it will have unauthorized parts, Apple won't touch the phone in the future if you need help and it's trade value will be reduced to ZERO.

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Damaged Front Screen, Back Camera and Flash not working

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