My Apple Pay account was overdrawn by $165 without any sign of where/how this transaction occurred. Or even how to dispute this fraud. Apple has not responded to my inquiry, and I need a remedy NOW! I don't believe it's possible to be overdrawn on a digital wallet....
iPhone 14, iOS 18
I think this is what you’re referring to,
“An issuer may not extend credit via a negative balance on the prepaid account except in several limited circumstances where the credit is incidental and the issuer generally does not charge credit-related fees for that credit; in these circumstances, the incidental credit is not subject to Regulation Z. These exceptions for incidental credit cover situations where the issuer has a general established policy and practice of declining to authorize transactions when the consumer has insufficient or unavailable funds to cover the transaction but credit is nonetheless extended as a result of so-called “force pay” transactions that will not take the account negative by more than $10 (i.e., a de minimis “purchase cushion”) or certain transactions that are conducted while incoming deposits to the prepaid account are pending.”
https://files.consumerfinance.gov/f/documents/20161005_cfpb_Final_Rule_Prepaid_Accounts.pdf
At this point I’m bowing out because no one here or at Apple has access to the financial information concerning your account with Green Dot Bank.
Contact Green Dot Bank:
by calling (877) 233-8552,
by mail for disputes at P.O. Box 9, West Chester, Ohio,
by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
visit www.greendot.com.
https://applecash.greendot.com/termsconditions/
For general information about prepaid accounts, visit cfpb.gov/prepaid.
I think this is what you’re referring to,
“An issuer may not extend credit via a negative balance on the prepaid account except in several limited circumstances where the credit is incidental and the issuer generally does not charge credit-related fees for that credit; in these circumstances, the incidental credit is not subject to Regulation Z. These exceptions for incidental credit cover situations where the issuer has a general established policy and practice of declining to authorize transactions when the consumer has insufficient or unavailable funds to cover the transaction but credit is nonetheless extended as a result of so-called “force pay” transactions that will not take the account negative by more than $10 (i.e., a de minimis “purchase cushion”) or certain transactions that are conducted while incoming deposits to the prepaid account are pending.”
https://files.consumerfinance.gov/f/documents/20161005_cfpb_Final_Rule_Prepaid_Accounts.pdf
At this point I’m bowing out because no one here or at Apple has access to the financial information concerning your account with Green Dot Bank.
Contact Green Dot Bank:
by calling (877) 233-8552,
by mail for disputes at P.O. Box 9, West Chester, Ohio,
by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
visit www.greendot.com.
https://applecash.greendot.com/termsconditions/
For general information about prepaid accounts, visit cfpb.gov/prepaid.
That’s OK, people get Apple Pay, Apple Cash and Apple Account mixed up all the time.
How that usually happens is using your Apple Cash account to pay for products and services on your Apple Account. Apple doesn’t charge cards immediately. They may wait 3 or 4 days to finalize the charge. Until finalized, the funds still show in your Apple Cash available balance.
Apple Pay is not an account? Are you referring Apple Cash or is one of your other accounts overdrawn?
No, that is not applicable to this issue. All authorized purchases were pre-funded. Any unauthorized charges would have been declined. Whatever this is I am being denied access to it and unable to dispute what I am not privy to pursuant to Regulation E of the Electronic Fund Transfer Act ( 12 CFR § 1005)
Yes, I apologize! Too frustrated to notice the error!
How can your Apple Pay become overdrawn?
