i want to transfer a iphone to a new iphone, but i dont have face-id to accept the transfer. what can i do

I work at a store where we sell iphone, i am tranfering one iphone to another. But i need the owners face id to accept the transfer. I dont have that, what can i do.

iPhone 15 Plus, iOS 18

Posted on Mar 26, 2025 3:14 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 26, 2025 3:28 AM

Hello, Sletteng.

If you're trying to transfer data from one iPhone to another but don’t have access to the owner’s Face ID, here are a few options:

  1. Use the Apple ID Password: Instead of Face ID, you can use the Apple ID password to authorize the transfer. When prompted for Face ID, there should be an option to use the password instead.
  2. Disable Face ID Temporarily: If the owner is available, they can disable Face ID temporarily and set up a different method (like a passcode) to approve the transfer. To disable Face ID, go to Settings > Face ID & Passcode.
  3. Use iCloud Backup: If the owner’s iPhone is backed up to iCloud, you can restore the backup to the new iPhone without needing Face ID. Just set up the new device and restore from the iCloud backup.
  4. Use Quick Start with the Passcode: If you’re doing a direct transfer with Quick Start, it should prompt for the device’s passcode instead of Face ID, allowing the transfer to proceed.

If none of these options work, you might need to contact the owner to temporarily disable Face ID or provide the Apple ID password.


I hope this helped you!

1 reply
Question marked as Top-ranking reply

Mar 26, 2025 3:28 AM in response to Sletteng

Hello, Sletteng.

If you're trying to transfer data from one iPhone to another but don’t have access to the owner’s Face ID, here are a few options:

  1. Use the Apple ID Password: Instead of Face ID, you can use the Apple ID password to authorize the transfer. When prompted for Face ID, there should be an option to use the password instead.
  2. Disable Face ID Temporarily: If the owner is available, they can disable Face ID temporarily and set up a different method (like a passcode) to approve the transfer. To disable Face ID, go to Settings > Face ID & Passcode.
  3. Use iCloud Backup: If the owner’s iPhone is backed up to iCloud, you can restore the backup to the new iPhone without needing Face ID. Just set up the new device and restore from the iCloud backup.
  4. Use Quick Start with the Passcode: If you’re doing a direct transfer with Quick Start, it should prompt for the device’s passcode instead of Face ID, allowing the transfer to proceed.

If none of these options work, you might need to contact the owner to temporarily disable Face ID or provide the Apple ID password.


I hope this helped you!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

i want to transfer a iphone to a new iphone, but i dont have face-id to accept the transfer. what can i do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.