Self Service Diagnostics not working

You will need to contact Apple through whatever contacts they have provided you with that Self Service Program. Good luck.

Are you using any VPNs or other third party security software that may interfere? Even macOS new privacy & security features have Safari appear differently (I forget the name of that feature that is in Sequoia, not sure if Sonoma has it as well). Perhaps try a Chromium based browser such as Vivaldi or Brave.

OSXXX wrote:

Hi all,

I am about to start the repair of my MacBook Pro 14" 2021 with a display issue.

In the Apple Diagnostics for Self Service Repair - Apple Support article, I can see a post repair diagnostic is required, and should be available at the link https://getsupport.apple.com/self-service-diagnostics.

However, when visiting the page I receive the message "This feature is currently not available in your region". I am in The Netherlands, so the feature should be available in this Region.

re: "This feature is currently not available in your region".

and why should it be exactly...?

I have not even heard of this is option in the USA.

ref: Apple Silicon Mac: Apple Diagnostics for Self Service Repair - Apple Support

I would Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support

Around the World—

Choose your country or region - Apple

Alternatively—

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple

Outside the USA

Contact Apple Support - Apple Support

Apple’s backbench diagnostic — AST2 (Apple Service Toolkit) is certainly more comprehensive.

The standard consumer facing Diagnostics the MRI (Mac Resource Inspector,) is a customer facing diagnostic tool that tests all the internal components to make sure they are connected and power on.

It also displays simple diagnostic information like the health of the battery. It's a very simple diagnostic tests meant to be run in front of the customer to make sure they can see if the components are working or not and is just a very basic quick test which does little more than check sensors.

Check Device Coverage

Check Your Service and Support Coverage - Apple Support

Get your Mac ready for service - Apple Support Get your Mac ready for service - Apple Support