Unable to make and receive calls on iPhone 11

Incoming calls will go straight to voicemail and then I cannot make calls. I have to reset phone, then works for a while then happens again. Went to Apple Store and they said phone is old, upgrade. Could storage be an issue


[Re-Titled by Moderator]

iPhone 11, iOS 18

Posted on Mar 26, 2025 9:15 AM

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2 replies

Mar 26, 2025 9:36 AM in response to Dogsgonewild

If your iPhone 11 calls are going straight to voicemail, check for Do Not Disturb or Focus mode, ensure Silence Unknown Callers is off, and verify your carrier settings and network connectivity. 


Here's a more detailed breakdown of potential causes and solutions:


1. Check Do Not Disturb/Focus Mode:

  • Do Not Disturb: Go to Settings > Focus > Do Not Disturb and make sure it's turned off.
  • Other Focus Modes: If you're using other Focus modes (like Work, Personal, etc.), ensure they are not set to block calls or send them to voicemail. 

2. Silence Unknown Callers:

  • Go to Settings > Phone > Silence Unknown Callers and make sure it's toggled off. 


3. Call Forwarding:

  • Go to Settings > Phone > Call Forwarding and ensure it's turned off. 


4. Check Carrier Settings:

  • Go to Settings > General > About and check for any updates to your carrier settings. 


5. Network Connectivity:

  • Airplane Mode: Ensure Airplane Mode is turned off. 
  • Restart your iPhone: Sometimes a simple restart can resolve temporary network issues. 
  • Reset Network Settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. 

6. Check for iOS Updates:

  • Go to Settings > General > Software Update and install any available updates. 


7. Contact Your Carrier:

  • If none of the above steps work, there might be an issue with your carrier's service or your account. Contact them for assistance. 

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Unable to make and receive calls on iPhone 11

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