Hello, please help me restore access to my apple account. I set a 28-digit recovery code, but I didn't write it down, and now I can't log into my account because I don't remember the password, and there are no trusted devices either. There are subscription payment receipts! Help please.
[Edited by Moderator]
You will need to create a new account. Apple does not save the key either, which is the whole purpose of using this optional step to improve security.
This gives you more control of your account recovery methods and can help prevent an attacker from gaining access to and taking control of your account. However, if you lose your recovery key and can’t access one of your trusted devices, you’ll be locked out of your account permanently.
Set up a recovery key for your Apple Account - Apple Support
Contact Apple directly and they will be able to assist in cancelling your subscriptions.
You will need to create a new account. Apple does not save the key either, which is the whole purpose of using this optional step to improve security.
This gives you more control of your account recovery methods and can help prevent an attacker from gaining access to and taking control of your account. However, if you lose your recovery key and can’t access one of your trusted devices, you’ll be locked out of your account permanently.
Set up a recovery key for your Apple Account - Apple Support
Contact Apple directly and they will be able to assist in cancelling your subscriptions.
You'll need to have the recovery key or a trusted device to create a new one. Otherwise, you will be forever locked out of the account.
Khrip wrote:
Can't another device be trusted if you don't have access to your account?
No. A trusted device is one that is already logged into your account. It would not make much sense to be able to add a trusted device after the user had already lost access to the account. Any scammer could do that to gain access to anyones account.
Khrip (Author)
Perhaps though it may be too late, had you
attempted login through this Apple Account
portal, that might have gotten into there OK.
Sign in to your Apple Account - Apple Support
//support.apple.com/en-us/111001
Options to use this access show by internal links.
Login via Web Browser:
Apple Account website - Manage your Apple
Account by signing in on account.apple.com.
Get a verification code and sign in with two-factor authentication - Apple Support
//support.apple.com/en-us/102606
And should you have set up in advance, 2FA
that helps to simplify secure logins with two
devices; your mac/pc and an iPhone/android.
Easier to reset and get back in to Apple Accounts
and devices. [Depending on how it's set up, there
may be means to use iCloud email address too.]
Can't another device be trusted if you don't have access to your account?
How can I recover my Apple account with 28-digit recovery code and no trusted devices?
