Why are my AirPods showing service not supported?

i’m trying to sort out an issue with my airpods but every time i use the support app it says that they aren’t supported for service. i’ve checked the serial number and they’re definitely real, so i don’t understand why it isn’t working.



[Re-Titled by Moderator]

AirPods Pro

Posted on Mar 29, 2025 8:25 AM

Reply
2 replies
Sort By: 

Mar 29, 2025 8:58 AM in response to cvlmzs

The serial number alone is not enough to prove that your AirPods are real. Where did you get these? Did you buy them new from the Apple Store or one of Apple's authorized retailers? If not, please see if you can get a refund. They are likely fake.

Reply

Why are my AirPods showing service not supported?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.