How do I unlock my iPhone after being scammed and put into Lost Mode?

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Level 1

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How do I unlock my iPhone after being scammed and put into Lost Mode?

I saw an ad for a CapCut Pro account being sold for 99k (around $5), and since I've bought shared accounts before that worked, I thought this one would be legitimate. The seller/scammer told me to log out of my Apple ID and log in using his account, which I did. I know now that I made a huge mistake.

After logging in with his Apple ID, my iPhone was put into Lost Mode, and I couldn’t access it. Then, to make matters worse, he blocked me on Facebook, and I can’t reach him anymore. Now, my iPhone is locked, requiring a passcode that I don’t know. It's a new iPhone, and I'm stuck. What should I do? I realize this was really stupid, but I’m hoping someone can guide me on how to fix this.

[Re-Titled by Moderator]

MacBook Air 13″, macOS 13.2

Posted on Mar 30, 2025 4:33 AM

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Answer 1

Top-ranking reply

Jeff Donald

Community+ 2026

Level 9

56,375 points

Mar 30, 2025 5:06 AM in response to tieumocmoc

There really is no fix. You gave up ownership of your iPhone to a scammer. Next they’ll try to contact you for ransom money. But they just keep asking for more and more and never turn over control.

Contact your local law enforcement and explain the situation. Apple reviews requests for assistance from local law enforcement. You’ll also need your original receipt and ideally the box.

If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.

Contact Apple for support and service - Apple Support

Explore Service Locations

Official Apple Support

Live Chat with an Apple Advisor in Messages.

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