What to do if my iPad asks for a password after reset?

so, i reset my ipad gen 9 so i could use it as like my gaming ipad. after i reset it asked for my password, but my old one doesn't work... and i tried connecting it to my mac air but it wouldn't work so i dont know what to do



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iPad (9th generation)

Posted on Mar 30, 2025 11:36 PM

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Mar 31, 2025 3:10 AM in response to fallon76

Having reset your iPad, you have likely triggered the Activation Lock - for which you will require the AppleID and Password that was last used to successfully activate your iPad. The Activation Lock is a server-side security measure that will render your iPad unusable if it is reset by anyone other than the bona-fide owner.



Activation Lock


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


If you have the necessary documentation, Apple have introduced a portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.



AppleID


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


More information about recovery of your AppleID and associated Password:

If you forgot your Apple ID - Apple Support

If you forgot your Apple ID password - Apple Support



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What to do if my iPad asks for a password after reset?

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