ipad pro M2 not charging, not syncing via USB

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Level 3

545 points

ipad pro M2 not charging, not syncing via USB

my ipad pro M2 is only charging via a high power charger, original apple chargers do not work (high or low power). all my various cables work for charging (apple or non-apple). no other USB connections work, eg the ipad is not recognized by music app (for syncing) and does not recognize external adapters. all these connections using all this gear work fine with my iphone 15 pro max.

on ipad, i have reset all settings, no change. i have cleaned the USB contacts using alcohol and contact spray, no change.

apple genius bar checked the ipad via software, but could not find anything wrong. they suggest throwing it away, since they do not repair.

i suspect a software problem, because when connecting to my mac pro via USB, the green charging symbol appears for one second, before changing to 'not charging'. when connecting the switched off ipad to mac pro's USB, it will wake up and boot, saying 'not charging' afterwards. so there is contact, but it will not persist.

any ideas? thank you!

ipad pro m2 11 inch 4th gen 256 GB, ios 18.4

iPad Pro

Posted on Apr 1, 2025 3:55 AM

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Answer 1

LotusPilot

Level 10

304,592 points

Apr 1, 2025 4:01 AM in response to mdesignffm

Some clarification of Apple's available iPad repair services may be helpful...

For practical purposes, in lieu of repairing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repair. Unless you have benefit of an active AppleCare plan, an out-of-warranty "repair" while expensive will be somewhat less than the cost of a replacement iPad.

As for out-of-warranty repair costs, Apple offers a fixed-price price "repair". You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support

If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.

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Answer 2

mdesignffm Author

Level 3

545 points

Apr 1, 2025 5:18 AM in response to LotusPilot

thank you. but the out-of-warranty repair costs equal throwing away the ipad. i could buy a new ipad air with an M2 chip as well. or easily buy the same model used. this just does not make sense.

my post is not about repair options by apple. it is about what i can do.

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Answer 3

LotusPilot

Level 10

304,592 points

Apr 1, 2025 5:43 AM in response to mdesignffm

The economics of repair/exchange - versus at-cost replacement - are fully understood.

Unfortunately, the relative cost benefit the available options can only be determined by you. This is not something that contributors here (all of which are end-users, just like you) can do anything to alter.

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ipad pro M2 not charging, not syncing via USB

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