Cannot Get Mail The mail server is not responding. Network error (POSIX 96).

Since last update. Happens off and on ( at least once a week now). To fix I have to go into General storage and offload mail app. Then reload as well as turn iPad off then back on. I keep call8ng Apple. Response is “ yes we are aware but no fix yet”. At first I thought it was my new iPad so 8 returned to get new one. Still issue persists. If continues before warranty up, I will return it. What is interesting, my iPhone DOES NOT have this problem!

iPad, iPadOS 18

Posted on Apr 1, 2025 7:43 AM

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Question marked as Top-ranking reply

Posted on Apr 1, 2025 7:57 AM

If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.


Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account



Be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo and Microsoft all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1


For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html


Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944



Google Mail (Gmail) has until recently also used App Specific passwords to access email - although this has now been deprecated in favour of OAuth authentication. Simply removing and re-adding the Gmail account from the Add Account wizard, selecting Google and following the prompts, will correctly configure the correct account settings.

7 replies
Question marked as Top-ranking reply

Apr 1, 2025 7:57 AM in response to Howcar

If email is failing to send or receive, you are likely to see indicative errors at the bottom of the mail sidebar - the wording of the error usually providing sufficient information to determine the nature of the problem.


Deleting and re-adding your email account is sometimes the easiest way to resolve a problem with a specific Mail account. After deleting the account, perform a forced restart before re-adding the email account to your iPad.


  • Delete account:

Settings > Mail > Accounts > [Your Mail Account] > Delete Account


  • Force restart the iPad:

Force restart iPad - Apple Support


  • Add Mail Account:

Settings > Mail > Add Account



Be aware that some email providers now require the use of App Specific Passwords when accessing mail over IMAP or POP3. If this applies to your email account, you will need to generate a unique password for your iPad email account - that will differ from your normal Account Password. As examples - AOL, Yahoo and Microsoft all use App Specific Passwords when using anything other than their own email client Apps.


If you need to generate an App Specific Password, you’ll need to log-in to your Mail Providers account management webpage - using a web browser - and generate the Password from the appropriate account security page.


More information about AOL’s App Specific Passwords can be found here:

https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in?guccounter=1


For Yahoo, more information can be found here:

https://help.yahoo.com/kb/SLN27791.html


Microsoft:

https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944



Google Mail (Gmail) has until recently also used App Specific passwords to access email - although this has now been deprecated in favour of OAuth authentication. Simply removing and re-adding the Gmail account from the Add Account wizard, selecting Google and following the prompts, will correctly configure the correct account settings.

Apr 1, 2025 4:41 PM in response to Howcar

Perhaps understand the Apple Support Community is a user-to-user technical forum. Contributors here are all end-users, just like you. Other than the site Moderators, Apple neither monitor nor participate here. As such, if you hope to reach Apple through these forums, you will be disappointed. While contributors can offer advice and guidance, we do not represent Apple - and are unable to "fix" any underlying software issues.


Apple invites submission of constructive comments and bug reports via its Product Feedback portal. For iPad and iPadOS:

Feedback - iPad - Apple


If submitting a Bug Report, ensure that you include details of your iPad model and installed version of iPadOS within the body-text of your report. Don't rely upon the pick-list - as this rarely includes the current versions.

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Cannot Get Mail The mail server is not responding. Network error (POSIX 96).

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