Unable to install macOS Sequoia update 15.4 on my MacBook Pro

Experiencing an issue with installing the macOS Sequoia 15.4 (24E248) software update. Chip: Apple M1 Pro.

The internet connection and power are stable, and I have rebooted the system multiple times, but the issue persists.

Tried updating both via the GUI and CLI:


CLI: Prompts for a password, then exits without any error, even when using the --verbose flag.


GUI: Asks for authentication twice, then returns an error without providing any additional details.



[Re-Titled By Moderator]

MacBook Pro (2021)

Posted on Apr 2, 2025 2:29 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 9, 2025 6:58 AM

We've been facing this at my workplace. I spent some time testing things and the one thing that actually ended up working is running the following script:

sudo softwareupdate --fetch-full-installer --full-installer-version 15.4 --launch-installer -R


Pretty much pulls the full installer for 15.4 and will download it to your Mac. It should auto launch the installer after (Don't worry it will not wipe the device). If it doesn't auto launch the installer should be in the applications folder in finder.

184 replies

Apr 14, 2025 7:14 AM in response to KirillRP

Many users with M1-based Macs are experiencing serious issues when trying to install or upgrade to macOS Sequoia 15.4. These include kernel panics, repeated reboots, “unable to downgrade” errors, and the message: “The version of macOS on the selected disk needs to be reinstalled.” This happens both with standard upgrades and clean installs. It appears to be a software bug introduced in macOS Sequoia 15.4, likely affecting Apple Silicon (M1/M2) systems due to low-level driver changes (e.g., AppleT8020DART).


Here is a working solution:


  • Download the earlier version of macOS Sequoia 15.2 on another Mac.
  • Open Terminal and run:
softwareupdate --fetch-full-installer --full-installer-version 15.2
  • Create a bootable USB installer.
  • Plug in a USB drive (at least 16 GB), open Disk Utility, and erase it using:
    • Format: Mac OS Extended (Journaled)
    • Scheme: GUID Partition Map
    • Name: MyInstaller
  • Then run in Terminal:
sudo /Applications/Install\ macOS\ Sequoia.app/Contents/Resources/createinstallmedia --volume /Volumes/MyInstaller
  • Boot your M1/M2 Mac from the USB installer.
    • Shut down the Mac.
    • Press and hold the Power button until “Loading startup options” appears.
    • Select the USB installer and click Continue.
  • Erase the internal disk. This step is critical:
    • In the macOS Utilities screen, open Disk Utility.
    • Click “View” and choose “Show All Devices.”
    • Select the top-level internal disk (e.g., “APPLE SSD”).
    • Click Erase, and follow the prompts.
    • On newer Macs, you’ll see a simplified prompt saying that all data on Macintosh HD will be erased and the Mac will restart.
    • Confirm and proceed.
    • Do not attempt to erase “macOS Base System” or any “macOS disk image” — these are part of the USB installer and should remain.


Important: This will permanently erase all user data on the Mac, including files, applications, and settings.


  • Reinstall macOS Sequoia: After the Mac reboots, it will return to the macOS installer. Proceed with installing macOS Sequoia onto the newly erased disk.
  • Once installed, your Mac should boot normally into Sequoia 15.2 without the issues seen in 15.4. Avoid upgrading to 15.4 until Apple releases a fix.
  • If you already attempted to install 15.4 and are now stuck, you must erase the disk as described above. Simply trying to install an older version like 15.2 over a failed 15.4 install will usually result in errors such as “unable to downgrade."


Additional note:

Recovery Mode requires an internet connection to fully function. When entering a Wi-Fi password, your keyboard may default to a QWERTY layout, even if your usual layout is different. Changing the layout from the top-right language selector may not work, so you should type your Wi-Fi password as if using a QWERTY keyboard.

Apr 3, 2025 2:46 PM in response to volodymyrfromkharkiv

Wow! It did help to solve my issue. Mac started to download 6,17 GB update, during installation it restarted 5-7 times and now I'm on macOs 15.4!


The only thing I needed to change is the terminal command to download eaxctly 15.4 version:

softwareupdate --fetch-full-installer --full-installer-version 15.4


But I needed to wait till the download completes, go to Applications folder and launch the installer manually.


I think I could have just adjusted your command to

sudo softwareupdate --fetch-full-installer-version 15.4 -a --launch-installer -R



Apr 11, 2025 2:49 AM in response to KirillRP

A possible solution for those who have encountered a problem similar to mine.

I was unable to install a clean 15.4 system from a bootable USB stick. After installation, the computer asked to reinstall the system again.

I had to install macos Sonoma (14.7.5). From sonoma, I also could not install the sequoia version 15.4.

I also tried to download version 15.2 and install it - the result is also unsuccessful.


The solution that worked for me:

1. Boot into safe mode - this may not be necessary, but it is not at all difficult.

2. Download the full installation version 15.3.2:

sudo softwareupdate --fetch-full-installer --full-installer-version 15.3.2

3. Install it. I was able to install it by running the installer from Sonoma and via a bootable USB flash drive.


I will not install the 15.4 update for now. I have spent a lot of time, I do not want to anymore. I will wait until the company fixes the problems.


Apr 3, 2025 1:23 AM in response to nickglm

I've experienced the same error yesterday and I've tried the command this morning. Here's the result


softwareupdate --fetch-full-installer --full-installer-version 15.4

Scanning for 15.4 installer
Install failed with error: An error occurred while running scripts from the package “InstallAssistant.pkg”.
Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “InstallAssistant.pkg”." UserInfo={SUErrorUpdateTitle=macOS Sequoia, NSURL=file:///Library/Updates/082-16524/InstallAssistant.pkg, PKInstallPackageIdentifier=com.apple.pkg.InstallAssistant.macOSSequoia, NSLocalizedDescription=An error occurred while running scripts from the package “InstallAssistant.pkg”., SUErrorRelatedCode=SUErrorCodeInstallFailure, NSFilePath=./postinstall.sh, SUErrorUpdateProductKey=082-16524}

Apr 7, 2025 9:21 AM in response to Edward Martz

This morning, I contacted Apple Support to continue troubleshooting after backing up my important documents. I explained the steps I had taken and shared insights I found online from the apple forum. They informed me that I would need access to another Sequoia Mac in order to attempt further recovery methods. Unfortunately, my only remaining option would be to wipe and reinstall, although they cautioned that this might not resolve the issue, as the M-series chips don’t allow downgrades.


As an alternative, they recommended scheduling a Genius Bar appointment, where they would have the necessary tools to explore additional recovery options before resorting to a clean install. I’m heading in this afternoon to see if any progress can be made before taking that final step.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to install macOS Sequoia update 15.4 on my MacBook Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.