Why was my iPhone Activation Lock removal request rejected?

We are unable to complete your request to remove Activation Lock.We weren’t able to complete your request to remove Activation Lock for this device.

Product: iPhone 16 Pro Max

Case ID: 1025xxxxxxxx

We won’t be able to review additional requests or documentation associated with this device.

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I'm Owner of the device I have original invoice+box everything available I forgot my email when I send request apple rejected my request I don't know why

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