Hello. The computer was working fine until we downloaded my husbands account as a second user… now when we login we can only do it thru this keyboard that shows up on the screen by clicking each letter, it will not let us use the keyboard. Can anyone tell me how to remove this? Thank you in advance for your help! 😊
[Re-Titled by Moderator]
iMac 24″, macOS 15.4
System Settings... > Lock Screen > Accessibility Options... and toggle OFF the Accessibility Keyboard.
Please see: Turn on accessibility options in the login window on Mac - Apple Support
System Settings... > Lock Screen > Accessibility Options... and toggle OFF the Accessibility Keyboard.
Please see: Turn on accessibility options in the login window on Mac - Apple Support
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
sammers50 wrote:
The computer was working fine until we downloaded my husbands account as a second user… now when we login we can only do it thru this keyboard that shows up on the screen by clicking each letter, it will not let us use the keyboard.
If you can log in with the Accessibility Keyboard, follow D.I. Johnson's instructions.
Click the "x" on the top left.
D.I. Johnson wrote:
System Settings... > Lock Screen > Accessibility Options... and toggle OFF the Accessibility Keyboard.
That will be difficult to do without being able to log in.
What happens if you click on the keyboard icon here:
sammers50 wrote:
I did that and it just keeps popping back up and will not let me use my keyboard.
You can try clicking in the log in field, then click on the letters of your password with the mouse on the Accessibility Keyboard.
I did that and it just keeps popping back up and will not let me use my keyboard.
It just pulls up the option of what country you want the keyboard to be in. But I think I have it figured out. Thank you for replying. 😀
That worked… Not sure how it got turned on in the first place, but thank you so much for your help!
D.I.’s insurrections worked… thank you for also helping. 😊
You're welcome.
Glad to know you got it sorted.
Always happy to share my "insurrections"! 🤣
D.I. Johnson wrote:
Always happy to share my "insurrections"! 🤣
Aren't those against the terms of service?
How do I remove a weird keyboard from the login screen on my Mac?
