How to recover missing photos and videos from iPhone 14 Plus?

I've just noticed that my new iPhone 14 Plus is missing pictures, I found them on my old iPhone X and noticed the photos/videos were still there, however the video weren't playing with an error saying ''an error occured while playing a higher quality version of this video'', I went into the iCloud Photos options and turned on ''Keep originals'' and was planning on just transfering the pictures on my new phone, and apparently there was over 2000 photos downloading but when it finished, over 1000 of them were gone. I remember I never put these photos on iCloud as I didn't have space on it so I basically have pictures and videos from 2016-2019 and from 2023-2025, everything in between has now disappeared for some reason. Any clue how to get them back? Thank you.




[Re-Titled by Moderator]

Posted on Apr 9, 2025 3:07 PM

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Apr 10, 2025 7:34 AM in response to Fllemingo

It sounds like you ran out of room--if you don't have room to put stuff in, then you don't have any place to look, really. You can see this:

         If you're missing photos or videos in the Photos app - Apple Support

Basically the above says to look in Recently Deleted and in Hidden, which you may have already done. Be sure to check your Library thoroughly-- the pictures may not be where you expect, as dates may have changed. You can use the search field with the date or location. And remember, you can sort the Library by date captured or by date added.


If you have Settings>Apple ID>iCloud Backup turned on, then you may be able to recover some data from the last 30 days or so at iCloud.com, but you would need to look at the date of the backup to be sure it's from before you lost the images. iCloud Backup only works for pictures not stored in iCloud Photos. You should look here:

         View and manage iCloud device backups - Apple Support

This requires you to erase everything on your phone and replace it with the backup.


If you don't keep your own backups to an external drive, then there really isn't any place else to look.



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How to recover missing photos and videos from iPhone 14 Plus?

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