How to fix Hulu login issues on tvOS 18.4?

I spent an hour chatting with Hulu who said it was an IP address issue. After restarting my WiFi and the apple tv several times I was able to get accurate info. I’m still unable to login.


I’m not using a vpn and I turned off my ad blocker on my phone while troubleshooting (though why my phone would impact a login on my tv is beyond me).

Google is not helping me, I can’t find much of anything about this specific issue or it’s on r/nordvpn or something else irrelevant.


The Hulu agent escalated this to their tech team and said it may actually be the brand new software update is just buggy and I got unlucky. How likely is that to be the case?


I can still use Hulu on my phone and cast to the tv but it’s annoying and shouldn’t be necessary.



[Re-Titled by Moderator]

Posted on Apr 9, 2025 9:55 PM

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Posted on May 25, 2025 7:22 AM

Here’s the fix. Most of you probably have the Disney+ subscription and if you are getting JSON error on Hulu it’s because Disney app needs to login first. Open Disney, login, then go to Hulu and then try logging in again. This probably fixes ESPN issues too. Hope this helps!



9 replies

Apr 11, 2025 1:21 PM in response to djato

This worked for me - thanks! I actually had to add a new email address, entered it and chose Continue, then went back and changed the username/email to the original and it finally allowed me to log in without an error.


For reference, I do not believe our internet provider automatically includes VPN and I don’t have an app for it on the TV or Apple TV, so I don’t think our issue was VPN-related.

May 24, 2025 12:22 PM in response to Abacethus79

https://help.hulu.com/article/hulu-cant-login

"If you have any additional accounts across The Walt Disney Family of Companies, keep in mind that your email address and password will be the same for all of them, including Hulu, Disney+, and ESPN+. This email address and password are your MyDisney login details."



Hulu has been purchased by Disney. (2023, end of year)

They are integrating Hulu into their other streaming services, such as Disney+ .

It apparently is causing some issues.

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How to fix Hulu login issues on tvOS 18.4?

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