After issuing a refund for an accidentally renewed subscription, the money was not returned

Recently, I had an accidental renewal of the subscription, I requested a refund and indicated the reason that the subscription was canceled by accident, I was told that the decision on the request would be within 24-48 hours. Previously, this had already happened and everything was fine, during these 24-48 hours the money was returned. But this time I received a message from Apple (somewhere a day after the refund request), where it was written that I could already see the status of my request on the site, I went in and it was written that the funds for the purchase were returned, but the money was not returned. I waited more than two days since the return request, but the money still has not arrived. Please tell me what should be done. (sorry for my English, I used the translator)