Why is ‘General” under ’System Services’ using excessive cellular data?

I’m using iPhone 15ProMax at iOS 18.3.2 on Roaming, and System Service General eats up over 5GB of roaming data. Tried the support app, it’s just recommend update to 18.4

i have updated and the problem still persist.

Same problem with iOS 9 user decades ago, and here we are facing the same problem in 2025


at 18.3.2(Roaming) eats up half of my 10GB plan




At 18.4 eats up over 700MB over 1.1GB

what is this general system doing. It does not behave that way in my wife’s phone.



[Edited by Moderator]

iPhone 15 Pro Max, iOS 18

Posted on Apr 14, 2025 8:27 AM

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Posted on Aug 14, 2025 9:02 AM

When I'm in range of WiFi (95% of the time), turning OFF both Apple Intelligence and Cellular Data eliminated the excessive cellular data use for me. I'm on a low-cost prepaid cellular plan with a Verizon MVNO, so I monitor cellular data usage.


There are a few similar threads posted in Apple Support Communities in the last few months, including these two where I've also posted responses:

Excessive General data use over cellular network while in nightstand mode

Unread, Why is System Services consuming excessive data on iPhone 15 Pro Max?


Here's why I conclude that Apple Intelligence is using huge amounts of cellular data:


1) I did not have excessive cellular data use until I upgraded to an Apple refurbished iPhone 15 Pro in mid May 2025. My prior iPhone 12 Pro did not have Apple Intelligence capability. After the upgrade, I used about 4Gb of cellular data in less than 2 months, instead of my typical usage of 150-250Mb per month.


2) Apple Intelligence is NOT listed separately among the detailed Settings>Cellular>Cellular Data>System Services>Cellular data usage list. General shows over 4Gb used. No other Cellular Data service listed used more than 100Mb over that data collection period.


3) Turning off both Apple Intelligence and Cellular Data fixed the problem for me.

When I am out of WiFi range, traveling and using Apple Maps, Mail, Contacts, and a few other low-data apps, I DO turn on Cellular Data, but I leave Apple Intelligence 'off'. I have not experienced excessive data consumption since.


As long as WiFi is available, turning off Cellular Data has no effect on my ability to use my iPhone as a smartphone.


I'm going to submit a 'bug report' to Apple, recommending that Apple Intelligence cellular data be listed separately instead of included in General, and add a toggle that forces Apple Intelligence to use Wifi, instead of allowing unrestricted cellular data.

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71 replies

Nov 29, 2025 10:35 AM in response to guildfordnz

Hello guildfordnz. I saw you posted this description on another thread, but I was unable to reply there since that thread was closed. First, I want to say that I really appreciate your clear description of how data is disappearing from your phone, complete with screenshots, and the ongoing step-by-step description of your own efforts to solve the problem through trial and error in the thread that you authored. It was very helpful for me to see what did or did not work for you, since my situation is very much the same as yours. In the last post I could find from you in that thread, dated October 1st, you state "I’ve upgraded to iOS26, so the issue may be fixed??". It has been a couple months since then. I am interested to hear whether the update helped or not. Thanks.


Feb 1, 2026 2:59 AM in response to schveiguy2

So I got pinged for an upvote on this, and I totally forgot about this thread. I am here to report, this has completely solved my issue! Since October, no general data spikes, the largest I think general has consumed is under 30MB.


I did figure out how to migrate some game data, using iMazing, so I have restored pretty much everything I had.


to have to reinstall all apps, but not as much as getting whacked with random data spikes.


Now, I just wish mapping apps didn't use so much data to look at traffic updates...



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Why is ‘General” under ’System Services’ using excessive cellular data?

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