Why is ‘General” under ’System Services’ using excessive cellular data?

I’m using iPhone 15ProMax at iOS 18.3.2 on Roaming, and System Service General eats up over 5GB of roaming data. Tried the support app, it’s just recommend update to 18.4

i have updated and the problem still persist.

Same problem with iOS 9 user decades ago, and here we are facing the same problem in 2025


at 18.3.2(Roaming) eats up half of my 10GB plan




At 18.4 eats up over 700MB over 1.1GB

what is this general system doing. It does not behave that way in my wife’s phone.



[Edited by Moderator]

iPhone 15 Pro Max, iOS 18

Posted on Apr 14, 2025 8:27 AM

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Question marked as Top-ranking reply

Posted on Aug 14, 2025 9:02 AM

When I'm in range of WiFi (95% of the time), turning OFF both Apple Intelligence and Cellular Data eliminated the excessive cellular data use for me. I'm on a low-cost prepaid cellular plan with a Verizon MVNO, so I monitor cellular data usage.


There are a few similar threads posted in Apple Support Communities in the last few months, including these two where I've also posted responses:

Excessive General data use over cellular network while in nightstand mode

Unread, Why is System Services consuming excessive data on iPhone 15 Pro Max?


Here's why I conclude that Apple Intelligence is using huge amounts of cellular data:


1) I did not have excessive cellular data use until I upgraded to an Apple refurbished iPhone 15 Pro in mid May 2025. My prior iPhone 12 Pro did not have Apple Intelligence capability. After the upgrade, I used about 4Gb of cellular data in less than 2 months, instead of my typical usage of 150-250Mb per month.


2) Apple Intelligence is NOT listed separately among the detailed Settings>Cellular>Cellular Data>System Services>Cellular data usage list. General shows over 4Gb used. No other Cellular Data service listed used more than 100Mb over that data collection period.


3) Turning off both Apple Intelligence and Cellular Data fixed the problem for me.

When I am out of WiFi range, traveling and using Apple Maps, Mail, Contacts, and a few other low-data apps, I DO turn on Cellular Data, but I leave Apple Intelligence 'off'. I have not experienced excessive data consumption since.


As long as WiFi is available, turning off Cellular Data has no effect on my ability to use my iPhone as a smartphone.


I'm going to submit a 'bug report' to Apple, recommending that Apple Intelligence cellular data be listed separately instead of included in General, and add a toggle that forces Apple Intelligence to use Wifi, instead of allowing unrestricted cellular data.

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71 replies

Aug 8, 2025 7:29 AM in response to Adipedia

I have a problematic iPhone 13, and I have also made a warranty claim to AASP, I have also received news that my iPhone has been replaced with a new unit. What I want to ask is that the iPhone 13 has been discontinued, is the replacement unit that I received still the discontinued iPhone 13? Thank you for answering my question🙏🏽

Sep 9, 2025 6:55 PM in response to Adipedia

I had the same problem after upgrading fron Iphone 11 pro to 16 pro (Mint mobile + VPN, wife who is on same plan but still old phone doesn’t have this problem). After trying everything previously suggested on the internet short of resetting phone and not restoring from backup to no-avail, I found the thing that has fixed it for me: disable cellular data for the “App Store”. Previously even with “low-data-mode” and all “automatic” downloads disabled and the actual “cellular data” options under the app store settings turned off (app downloads = always ask), my data was being drained through “System Services, General”. Now it’s been 2 weeks and no sudden bursts of background data usage! Hope this works for others.

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Why is ‘General” under ’System Services’ using excessive cellular data?

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