Problem making external HD visible in Finder; demands a password instead

I have a recently purchased a Scan Disk ARMOR external hard disk for use as Time Machine.  This week, it stopped being visible in Finder, and every time I wanted to access it I was asked for a password.  It was clearly a password I had used for something previously because I had the option of viewing a Hint (which I remember doing a long time ago, but not for this HD installation and it obviously wasn’t of any value because I couldn’t recall the actual password from it!


I couldn’t access via Time Machine, and connecting the HD to my PowerBook instead brought the same result even though I have not previously used the HD on the PowerBook.


The HD, or any password associated with it, does not appear anywhere in my System Settings > General > Passwords.  How can I remove the Password request window so that I can make it visible in Finder and therefore open it?  And if I wished to erase and clean the HD to start again, how can I do that if the HD is not visible in finder?


My iMac is running Ventura 13.7.5

iMac 27″ 5K, macOS 13.7

Posted on Apr 18, 2025 1:28 AM

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Apr 18, 2025 1:29 PM in response to mikene

It sounds like your TM backup is encrypted. You won't see the TM volume until you unlock it by providing the proper password.


If you don't want to enter the password every time, then make sure to save the password in the Keychain/Passwords. If you already did this, then perhaps something corrupted the entry in the Keychain/Passwords.


Within Disk Utility you may need to click "View" and select "Show All Devices" before the physical drive appears on the left pane of Disk Utility. You can try running First Aid on both the physical drive and the hidden Container of the TM drive just in case there is some sort of file system issue. Disk Utility should show you the locked TM volume even without doing this.


If you want to erase the TM drive, then first make sure to go to the Time Machine System Settings and remove that TM backup drive. Then launch Disk Utility to erase the whole physical drive which will destroy all data on the drive.

Erase and reformat a storage device in Disk Utility on Mac - Apple Support


Time Machine settings on Mac - Apple Support


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Problem making external HD visible in Finder; demands a password instead

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