MacOS issue (Sequoia 15.4.1 and earlier)

Have run into a curious phenomenon. When moving a macbook pro (M3) in sleep mode to a new wireless environment, the following issues occur:



in more limited cases other apps either open very slow or act in an unstable manner.


Troubleshooting steps:

1) reset Safari/load Safari in safe mode/clear cache

2) verified network connectivity. (ping works, DNS ping works)

3) checked Activity monitor for problems. (none detected)

4) disabled Bitdefender active shield.

5) cycle Wifi on and off

no impact on the issue.


A similar problem with Safari going into a black screen loop with the flashing message ("this website encountered a problem and is being reloaded") was reported 3yrs back. Suggested solution involved removing a webkit for developers. This is not present on the target Macbook.


The workaround is simple, if annoying: restart the mac. However even after the latest version of Sequoia installed this week, the issue persists occurring between 50% to 75% of the time when moving the computer in sleep mode to a new wireless environment.


Another possible workaround (needs more testing) is closing all browsers and mail programs and turning off wifi when traveling from one wireless environment to another.


Has anyone else run into this issue?

MacBook Pro 16″, macOS 15.4

Posted on Apr 19, 2025 4:08 PM

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Posted on Apr 19, 2025 5:55 PM

I think it is likely something that is installed is creating an incompatibility that could be causing this.


For instance, I do exactly what you are doing (put Mac to sleep, move to a new wireless environment) almost every day as do scores of my colleagues, most of whom never shut down or restart their Mac laptops, but I hjave never heard of this being reported. We are all on 15.4.1. I use both an Intel MacBook Pro and an M3 MacBook Pro, neither displays those symptoms.


So I would look carefully at what is installed. For instance, you have Bitdefender installed. Anti-virus extensions and software are never needed on Macs and when installed, frequently create issues, especially when MacOS upgrades or updates are applied.


Simply disabling or turning off such security software is not enough; it really needs to be completely uninstalled and removed with a comprehensive tool; usually the vendor provides that.

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Apr 19, 2025 5:55 PM in response to lansoar

I think it is likely something that is installed is creating an incompatibility that could be causing this.


For instance, I do exactly what you are doing (put Mac to sleep, move to a new wireless environment) almost every day as do scores of my colleagues, most of whom never shut down or restart their Mac laptops, but I hjave never heard of this being reported. We are all on 15.4.1. I use both an Intel MacBook Pro and an M3 MacBook Pro, neither displays those symptoms.


So I would look carefully at what is installed. For instance, you have Bitdefender installed. Anti-virus extensions and software are never needed on Macs and when installed, frequently create issues, especially when MacOS upgrades or updates are applied.


Simply disabling or turning off such security software is not enough; it really needs to be completely uninstalled and removed with a comprehensive tool; usually the vendor provides that.

Apr 19, 2025 6:51 PM in response to lansoar

Given that the /System folder and the OS itself are now a cryptographically signed and sealed immutable volume, it's not possible for the OS to become "corrupted" after updating. That would render the cryptographic seal invalid, which would be a fatal issue rendering the computer un-bootable on Apple Silicon.


Whatever your issue is, it is in the parts of the system you are allowed to modify, such as System Extensions or Network Extensions such as modern content filters. Bit Defender is a logical culprit (you mention having run it for years - but has it recently been updated?), but so could any other networking add-ons you may be using, such as firewalls, VPN, endpoint security extensions...its a pretty extensive list in theory.

Apr 20, 2025 3:01 PM in response to Old Toad

correction to myself. I get it now. Odd wording in Battery settings. In fact i have the option: Prevent automatic sleeping on power adapter when the display is off - enabled. However I always interpreted that literally as "when on AC power."


It seems that it also disables sleep when closing the lid and not on AC power. So my mac(s) have not been going into sleep mode during transport. Good to know on hot days.


Thx

Apr 23, 2025 5:26 PM in response to mark_dodrill

well....I've tried Safari safe mode. no dice. I've delved into Activity monitor and tried Force quitting associated processes involving Safari...web and Microsoft Office. Nothing so far has had an impact. One trick that did seem to work was turning off wifi before closing the lid. In those situations, on opening the lid and/or emerging from sleep mode and manually enabling Wifi, the issue would not manifest.


This week the issue has been dormant so i've taken no further troubleshooting steps. However i am looking at first uninstalling the AV in case it may be causing the issue after an upgrade of either the program or MacOS. (turning off the active monitoring during web browsing had no impact). After that, perhaps it's time for a fresh factory reset of the OS. I've done a number of OS major upgrades on the current Macbook Pro. Admittedly given my extensive history with Windows both in personal and corporate settings, I am not a fan of "upgrades" and prefer clean installs of an OS. It's not as big of a concern as in the past but with no other options it may be the best course of action.

Apr 27, 2025 3:28 AM in response to lansoar

In case the issue occurs again, can you please try closing the Apple Mail app only? - This has solved similar issues with me in 15.4.1. When network traffic was disturbed for me, Activity Monitor indicated such traffic, however it does not appear to show that Mail is generating this traffic.

But when the Mail app is closed, the traffic disappears.

Generally, Mail generates this traffic at my mac for a limited amount of time. So the problem was that it happened and then disappeared periodically. Strange behavior however, and only happened after the last 2 updates.

Apr 20, 2025 9:54 AM in response to lansoar

Many of the users here do not sleep their newer Macs as they have SSDs and not HDDs. There have been a lot of issues with sleep on Macs and most of the response recommended not using the sleep mode but have the screensaver kick in and then go dark after a set amount of time. I don't have a laptop but many of those that do recommend shutting down when moving to a new location or over night.


The only way to definitely make sure it's not any 3rd party software is to restore the Mac to factory setting and move while sleeping and then try Safari. If it's the problem persists it's an issue with sleep mode and not any 3rd party software. If not then you need to do some digging and testing.

Apr 29, 2025 7:25 AM in response to mark_dodrill

We use GlobalProtect VPN at work -- it's required to access our network resources. Been working great for for the last couple of years we've been using it. Until the latest MacOS Update. Now I can not access SMB shares on our Azure cloud in the VPN. I also cannot call our REDIS with redis-cli even though, again, this all worked flawlessly beforehand. And in addition some of our APIs now report invalid hostname. I can get some of this fixed by constantly re-flushing the DNS cache and killing the listener with terminal, but I shouldn't have to.

I really feel Apple broke something networking-wise with the latest update and it's quite frustrating.


What's worse is that if I go into Windows 11 ARM 64 using Parallels, I *CAN* reach all those resources, so clearly GlobalProtect isn't blocking them and there's no real networking issue there with Parallels routing Windows traffic through it. This is strictly about the MacOS networking libs used by native MacOS apps that's giving me serious troubles.


Apr 20, 2025 7:01 AM in response to lansoar

If you think the phenomenon is definitively linked to Safari (and/or other browsers as per the similar issue you mention), then you need to be looking at what Safari settings or add-on extensions may be causing this - including ones bundled with third-party programs like your AV.


Do keep in mind however, that a similar outcome multiple years (and OS versions) apart could have radically different causes.

Apr 23, 2025 2:57 PM in response to lansoar

I have seen this same issue with my Mac with the latest versions of Sequoia. I have the notebook set to go to sleep mode when I close the lid. I don't want to leave it plugged in all the time, and the battery will drain if it doesn't go into sleep mode.

I see this problem with Chrome, not Safari, but DNS stops working, and websites freeze on restore from sleep. After 4 or 5 minutes, the problem goes away, and things work normally. It doesn't happen every time coming back from sleep, but the majority of times it does. I can't reboot things every time there's a problem, it would take 10 minutes to reboot and get everything fully loaded again.


Any other troubleshooting you can think of besides DNS checks, pings to websites?

May 25, 2025 5:18 PM in response to lansoar

So after a couple weeks of no issue, it happened again. Interestingly as before, right after a recent upgrade. (MacOS Sequoia 15.5)


This time my first indication of an issue was when i removed my wired apple earpods, I immediately noticed that in the volume control window, the current sound device remained "external headphones." When i manually attempted to change to Mac speakers.....i got the endless timer of death.....and no audio at all.


I opened a web browser (Safari) and as expected....got a long delay, including some Pinwheel of Death and then a black screen as previously described.....with incidents of flashes which i know now are messages saying that the website had a problem and is being reloaded (endlessly).


I was unable to change the sound source back to external headset. Sound routine in MacOS was completely hosed and all Internet browsers were hosed.....and my Microsoft email client could not preview or open emails save to a blank screen.


Very interesting. As expected too, rebooting the OS resolved the issue. It perplexes me but more from an intellectual POV......obviously there is a workaround, but i really would love to understand what the root cause is for this OS malfunction. It is possible that after multiple OS upgrades something is just corrupted.

Apr 19, 2025 7:26 PM in response to lansoar

lansoar wrote:

thanks for the input. I disagree on the need for AV. Mac's are not immune, and they are increasingly targeted.

First, there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This documents describe what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community and Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support.  


There are no known viruses, i.e. self propagating, for Macs.  There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.   


Anti Virus developers try to group all types as viruses into their ad campaigns of fear.  They do a poor job of the detecting and isolating the adware and malware.  Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.


There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is designed solely to seek out adware and known malware and remove it.  The free version is more than adequate for most users.  


Unless you're using a true VPN tunnel, such as between you and your employer's, school's or bank's servers, they provide false security from a privacy standpoint.  Read these two articles: Public VPN's are anything but private and Security Risks: The Dangers of Using Free VPNs (eccu.edu).  


That being said you won't find one experienced user here that agrees with youi on AV apps.


Apr 20, 2025 1:15 PM in response to Old Toad

So, if i understand correctly, when you close your laptop lid, you have your mac not sleep/go into a low power mode? I've noted that not having the unit sleep on lid closure creates a heat situation....at least with my Pro. (haven't tried it on the Air)


factory restoration is another idea, since this 'issue' seems to be very rare and only recently (within the last month...month and a half) started happening. I also have some Time Machine backups, but factory reset is probably a better idea.

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MacOS issue (Sequoia 15.4.1 and earlier)

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