Face ID is not working and unable to turn off Stolen Device Protection on iPhone 12 Pro
My Face ID won’t work and I can’t turn off stolen device protection because it requires my Face ID
[Re-Titled by Moderator]
iPhone 12 Pro, iOS 18
Question marked as
If you have Stolen Device Protection set to Away From Familiar Locations: When you are prompted with Face ID authentication, keep tapping Try Again, after a few tries you will be prompted with entering your passcode. Thus starting the 1 hour security delay for turning it off.
If you have Stolen Device Protection set to Always: Sign onto iCloud.com/find with your Apple Account credentials, find your iPhone in your List of Devices, select Remove from Account. This will remove Find My and also Stolen Device Protection. Then turn Find My back on and leave Stolen Device Protection off.
Then get your iPhone’s Face ID serviced at your nearest Apple Store Genius Bar or Apple Authorized Service Provider. Genius Bar Reservation and Apple Support Options - Apple