How do I fix unresponsive touch screen but responsive side button on iPhone?

Been having issues with my phone when i touch the screen on my iPhone nothing happens but when i use the side button it comes on


[Re-Titled by Moderator]

iPhone 14 Plus, iOS 18

Posted on Apr 20, 2025 10:36 AM

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Question marked as Top-ranking reply

Posted on Apr 20, 2025 10:40 AM

Try a Forced Restart. The purpose of this is to power off and on the device and refresh the system and files, and delete any corrupt ones which could be causing this.


  • Press and quickly release the Volume Up Button
  • Press and quickly release the Volume Down Button
  • Press and hold the Side Button until you see the Apple Logo


If that doesn’t work, this has indicated this is a hardware issue, likely with the screen digitizer, in which you need a replacement and service at your nearest Apple Store Genius Bar or Apple Authorized Service Provider.


Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Apr 20, 2025 10:40 AM in response to Cricket0123

Try a Forced Restart. The purpose of this is to power off and on the device and refresh the system and files, and delete any corrupt ones which could be causing this.


  • Press and quickly release the Volume Up Button
  • Press and quickly release the Volume Down Button
  • Press and hold the Side Button until you see the Apple Logo


If that doesn’t work, this has indicated this is a hardware issue, likely with the screen digitizer, in which you need a replacement and service at your nearest Apple Store Genius Bar or Apple Authorized Service Provider.


Genius Bar Reservation and Apple Support Options - Apple

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How do I fix unresponsive touch screen but responsive side button on iPhone?

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