The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Been having issues with my phone when i touch the screen on my iPhone nothing happens but when i use the side button it comes on
[Re-Titled by Moderator]
iPhone 14 Plus, iOS 18
Try a Forced Restart. The purpose of this is to power off and on the device and refresh the system and files, and delete any corrupt ones which could be causing this.
If that doesn’t work, this has indicated this is a hardware issue, likely with the screen digitizer, in which you need a replacement and service at your nearest Apple Store Genius Bar or Apple Authorized Service Provider.
Try a Forced Restart. The purpose of this is to power off and on the device and refresh the system and files, and delete any corrupt ones which could be causing this.
If that doesn’t work, this has indicated this is a hardware issue, likely with the screen digitizer, in which you need a replacement and service at your nearest Apple Store Genius Bar or Apple Authorized Service Provider.
How do I fix unresponsive touch screen but responsive side button on iPhone?
