Why can't I access my Apple ID after my Yahoo account was disabled?

Hello. A Yahoo email account was disabled (2 years lack of use) and soon after Apple ID (the Yahoo.com.br account). Since then I have tried to recover or regain access, but only message I get is "This account is blocked and cannot be used". The only Apple support which helped was telephone were I got the info that account could possibly be deleted, but got no answers to why no account recovery info is being sent to phone number or even back-up email. I have been asked to have handy the receipt (it's available), but there's no place to submit such a query because most of the support is self-help. Lastly, for some unknown reason even a new Apple ID creation is a challenge (maybe due to user similarity), but an invalid Apple ID now is the same a No Apple ID.


[Re-Titled by Moderator]

iPhone 15 Pro

Posted on Apr 24, 2025 4:07 AM

Reply

Similar questions

3 replies

Apr 24, 2025 10:03 AM in response to Gartuoso

Gartuoso wrote:

Hello. A Yahoo email account was disabled (2 years lack of use) and soon after Apple ID (the Yahoo.com.br account). Since then I have tried to recover or regain access, but only message I get is "This account is blocked and cannot be used". The only Apple support which helped was telephone were I got the info that account could possibly be deleted, but got no answers to why no account recovery info is being sent to phone number or even back-up email. I have been asked to have handy the receipt (it's available), but there's no place to submit such a query because most of the support is self-help. Lastly, for some unknown reason even a new Apple ID creation is a challenge (maybe due to user similarity), but an invalid Apple ID now is the same a No Apple ID.

If your Apple Account is locked, not active, or disabled - Apple Support

Apr 24, 2025 10:25 AM in response to razmee209

This linked has been tried several times and with the telephone aid and screen share of Apple Support. It requires signing into the account which results in the same error. Just to be clear, things tried: (1) password recovery, (2) account recovery, (3) account locked, not active or disabled, (4) new Apple ID to replace existing Apple ID, (5) activation lock,... waiting on for a solution which works.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why can't I access my Apple ID after my Yahoo account was disabled?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.