Unable to set up Face ID on my refurbished iPhone 14

Just got a refurbished iPhone 14, so far everything is good except Face ID. Any solutions before I send it back?



[Re-Titled by Moderator]

iPhone 14, iOS 18

Posted on Apr 26, 2025 5:46 PM

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3 replies

Apr 26, 2025 8:13 PM in response to Olsonjce

Who did you purchase the phone from? Do you know who refurbished it? If they didn't use an authentic Apple Screen on the phone, there's a good chance Face ID may never work on it. If nothing in the link H1290 provided helps, I'd return it for refund.


I would ONLY purchase a refurbished iPhone from Apple directly. When Apple refurbishes a phone, ONLY authentic parts are used and they come with a one year warranty, directly from Apple.


Here is a link to the Apple Refurbished Store --> Certified Refurbished Products - Apple


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Unable to set up Face ID on my refurbished iPhone 14

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